Family Support Services Supervisor - Bilingual

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions. 

The Family Support Services Supervisor provides leadership to a team of staff focused on the educational, social, and emotional needs of the early learners and families being served by our family support programs within our Palatine Center and DeKalb, Boone, Grundy Counties and surrounding communities. As a Family Support Services Supervisor, you will collaborate and network with service providers, maintain community linkages and develop service agreements. You will develop and maintain a comprehensive directory of community resources.

Candidate qualifications: 

• Bachelor’s degree in Social Work, Family Services, Family Studies, Human Services, Social Services, Counseling, or related field required.


• Gateway Level 5 Family Specialist Credential required.


• 3 years of experience providing family support services required.


• Supervisory experience preferred.


• Ability to communicate in both English and Spanish required


• Valid driver's license, insurance, and a reliable vehicle required.

(Candidates without the required degree/credentials may be considered with an approved educational plan)

Job Responsibilities: 

• Administers the Family Service program area for assigned program locations ensuring an integrated comprehensive system of services for children and families.


• Supervises and oversees work tasks and activities of Family Support Services (FSS) staff to ensure full delivery of integrated services to children and families, including implementing the agency's personnel policies and practices. This includes hiring, appraisals, leaves, promotions, salary changes, terminations, and documentation of all personnel actions.


• Provides training, support and guidance to FSS staff to ensure high quality and timely services are provided to parents in compliance with Head Start Performance standards, The Head Start Parent, Family and Community Engagement (PFCE) framework, ISBE, CPS, DFSS and best practices in the field.


• Ensures active collaboration of FSS staff and services with Site Managers and education; varied learners; health; Eligibility, Recruitment, Selection, Enrollment and Attendance (ERSEA) and other content area staff.


• Provides training and guidance to parents and community members on a variety of pertinent topics in the area of family and community partnerships.


• Collaborates with State and community partners to recruit children and families and to enhance family access to services

Job details: 

• Compensation: Salary range is between $49k-$62k; offers are commensurate with experience and bilingual candidates may receive additional compensation. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates.


• Benefits: Medical/dental/vision insurance, one scheduled week of paid agency closure time off each year, and additional flexible paid leave that accrues based on tenure; 11 paid holidays, supplemental insurance options, 401(k) with match, (more benefit details here). 


• Location: Home office is the Community Child Care Center of Palatine Township and provides support for Family Support staff across both the Center Based program in Palatine and the DeKalb/Boone/Grundy Home-Based program. Regular travel is required. Opportunities to work remotely 1–2 days per week may be available based on program needs and supervisor approval.


• Schedule: Salaried, general business hours with some flexibility required for special projects and evening/weekend recruitment events.


• Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).