Family Support Specialist

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

The Family Support Specialist serves as the first point of contact for families in Tazewell and Woodford Counties, and is responsible for carrying out all funding source requirements to confirm participant eligibility, identify needs of children and families, coordinate, enroll and track participation in services to improve the social and psychological functioning of children and their families, and maximize the family’s well-being and the academic functioning of children.

Candidate qualifications:

• Bachelor’s Degree in Social Work or related field and/or Family Specialist Gateway Level 5 Credential required.


• A year of experience working with families with children under the age of 5 required.


• Case management experience preferred.


• Bilingual (English/Spanish) a plus.


• Knowledgeable of community resources


• Valid driver's license, insurance, and a reliable vehicle required.

Job Responsibilities:

• Recruits families with children for enrollment in the program, engaging in scheduled recruitment outings on a regular basis, including evening and weekend recruitment events (in-person and/or virtual).


• Completes and obtains all essential documentation to validate the eligibility of all applying families and secures all essential documentation, including the selection criteria form, to ensure that the most eligible families are enrolled in the program.


• Coordinates the placement of eligible children, in the center or home-based program, with the assigned Supervisor, Manager and/or Director.


• Establishes trusting, nurturing relationships with clients/participants.


• Participates with the multidisciplinary team to ensure that all support services are extended to families based on their needs.


• In alignment with the attendance protocol, monitors absenteeism/participation of children, contacts parents and/or conducts team meetings with parents to discern justification for absenteeism/ participation and creates participation plan, as appropriate.


• For Center Based Only: Reports absences of three days or more to Family Support Services Supervisor or assigned Site or Program Supervisor for further follow-up recommendations. For Home-Based only: Reports two consecutive missed visits to Family Support Supervisor or assigned Site or Program Supervisor.


• Provides support to parents, providers and partners to ensure all funding requirements are effectively implemented

Job details:

• Compensation: Hourly: Range is between $20.19-$22.24 per hour, offers are commensurate with experience and bilingual candidates may receive additional compensation. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates.


• Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here). 


• Location: Hybrid (on-site/community-based/remote): Work is completed at home-based and other community based-locations in Tazewell and Woodford Counties, with the need to work from the Bloomington Office 2-3 times per week for team meetings and other program needs. Some opportunities for flexible/remote options.


• Schedule: Full-time, hourly; general business hours with some flexibility required for special projects and evening/weekend recruitment events and flexibility for home visits.


• We don’t just hire talent—we grow it: Emerging Leaders will have access to leadership development opportunities and one-on-one mentorship.


• Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).