Family Support Worker

Job Overview

This position is responsible for working closely with the Family Engagement team to ensure children’s attendance is maintained and families are supported to meet program percentage rate. Will assist with in-kind and data entry.

Job Responsibilities

• Promotes and models the organization’s Core Values.
• Assesses strengths, weaknesses, and needs of the family and develops an individual service plan and re-evaluates the families on a regularly scheduled basis.
• Assists the family in developing goals and objectives and interacting accomplishment of those goals.
• Maintains confidentiality of participants records and information.
• Assists Center Director/Parent Educator in monitoring and follow-up of AVANCE’s core services provided by center-based staff, resource staff, outside agencies and individuals.
• Submits referrals to Center Director/Parent Educator for services needed by families. 
• Acts as a liaison between families assigned and designated referring entities to whom referred; serves as an advocate or broker to link families to resources and services as needed.
• Complies with all social work data requirements and schedules for assessments, service plans, develops social history profiles, and maintains up-to-date contact documentation.
• Prepares family needs’ assessments utilizing the Participant Case File Maintenance Form, Family Service Plan Form, Case Notes Form and Adult Literacy Information Form in conjunction with other necessary forms as needed. 
• Makes the required number of contacts for each family and provides crisis intervention as warranted.
• Works with staff to help facilitate resources within AVANCE programs.
• Supports participant involvement in program activities, attendance, and follow-ups.
• Participates in all meetings, conferences, briefings, and training sessions as required.
• Prepares necessary staffing summaries and periodically provides progress updates to referring agencies, as necessary. 
• May transport participants in own personal vehicle, as necessary.
• Performs other duties as assigned.

Education

Required:  

• Associate degree or a minimum of 60 credit hours from an accredited institution with a concentration in Social Work or related field. 

Preferred: 

• Bachelor’s degree in Social Work with certification.

Work Experience

Required: 

• One (1) year experience with high-risk families and familiarity with case management system.

Additional Skills Required

• Excellent writing, editing and proofreading skills.
• Computer literate with current Office Software.
• Ability to speak Spanish fluently is helpful but not required. Spanish and English fluency is required for positions assigned to PCEP.
• Excellent organizational skills that reflect ability to perform and prioritize multiple tasks with attention to detail.
• Strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners, and donors.
• Strong written and verbal communication skills.
• Demonstrated ability to achieve high performance goals, meet deadlines and ability to handle multiple tasks with interruptions in a fast-paced environment.
• Highly resourceful team player, with the ability to be extremely effective independently.
• Strong analytical, presentation, verbal and written communication, problem solving and decision-making skills.
• Emotional maturity.
• Must have dependable transportation daily, valid driver’s license, a clean driving record (subject to annual MVR check and policy), current auto liability insurance and insurable by AVANCE, San Antonio, Inc. 

Disclaimer(s)

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Nothing in this job description forms or is intended to form a contract of employment. Neither shall the content in this job description be interpreted to conflict with, or to eliminate or modify in any way, the “at will” employment status of AVANCE San Antonio employees. Employment remains on an “at-will” basis.

Travel

50-80% annually on average, mostly local travel on average with occasional long distance. 

Equipment

Computer, computer software programs and peripherals, resource materials and equipment, copier, fax, and other equipment applicable to the position. 

Working Conditions

Mental and Physical Demands  

General office and sedentary. Regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Use of personal computing equipment. 

Maintain emotional control under stress; work with interruptions and deadlines; walking, standing, stooping, bending, pulling, and pushing; occasional: lifting/carrying, pulling/pushing 10-30 pounds. Work evenings and weekends as needed.

Environmental Factors

Occasional exposure to biological hazards (communicable diseases, bacteria, insects, mold, fungi, etc.). Occasional exposure to weather related conditions when working in outside environment/neighborhoods and events. 

ADA/ADAAA Statement

AVANCE is committed to equal opportunity in employment for persons with disabilities and complies with the Americans with Disabilities Act of 1990 (ADA), as amended, and any other applicable state and federal laws. Accordingly, AVANCE does not discriminate against qualified individuals with disabilities regarding application, hiring, advancement, discharge, compensation, training or other terms, conditions, and privileges of employment. Moreover, it is AVANCE’s policy to provide reasonable accommodations in employment to qualified individuals with disabilities so that they can perform the essential functions of the job, unless the accommodation would impose an undue hardship on the operation of AVANCE’s business or would change the essential functions of the position. Retaliation against an individual with a disability for utilizing this policy or seeking a reasonable accommodation is prohibited. Individuals with any questions or requests for accommodation should contact the Human Resources Department. 

EEO/AAP Statement

AVANCE values diversity and is committed to providing equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity or expression, age, sexual orientation, genetic information, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. It is also our goal to employ and advance in employment women, minorities, individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.