Family Support Worker PINS Diversion

A Family Support Worker provides assistance and support to families who require help and guidance to improve their circumstances. They work closely with families to identify their needs, develop strategies and connect them with appropriate community resources. The primary goal is to strengthen the family unit and improve the overall well-being of children and their parents. Family Support Workers are compassionate, patient, and goal-oriented individuals who are committed to making a positive impact on people's lives.”

Essential Functions: 

• Maintain a caseload of 12 children.
• Conduct initial intake to assess the family, identify child(ren) and obtain required initial documents. 
• Regular contact, with a minimum of a bimonthly face-to-face contact with the child, their parents, school, and any other service providers on the case is required. 
• Provide reward-based activities that include participating in and facilitating psychoeducational and recreational groups as needed.
• Attend and participate in the weekly unit assessment team meetings, monthly PINS department meeting.
• Develop and present a service plan and goal statement(s) that addresses the issues presented during the intake. Facilitate potential respite placements as part of the service plan if needed.
• Create comprehensive referrals to necessary providers.
• Promptly meet required state and agency deadlines.
• Coordinates family team meetings with unit staff and other service providers.
• Maintain accurate and update to date case records, contacts, progress notes and, create a Family Assessment Service Plans and Preventive Assessment and service plans.
• Attend CFLR staff meetings and other agency functions as required.
• Provide occasional transportation of program clients in accordance with CFLR's transportation policy.
• Abide by HIPPA laws and State and County PINS Diversion regulations.
• Any other duties/tasks assigned by supervisor.

Knowledge

• Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures. 
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. 
• Computers and electronics – Knowledge of computer software including application and programming. 

Skills 

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively.
• Service Orientation - Actively looking for ways to help people.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Abilities

• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.

Work Values

• Kindness - Showing you care with acts of service. Give kudos authentically with examples. Listen to understand (being open). 
• Integrity - Do what you say you're going to do / stick the landing. Serving others, offering help and flexibility and performing the platinum rule. 
• Excellence - Work towards specific area to strengthen or build goals / programs / teams /s elf. Delivering service in an exceptional way. Benchmarking, progress and quality control understanding. 
• Efficiency - Share and conduct the plan consistently. Teamwork as an act of cooperation (using each other's strengths). Perform your responsibilities. 
• Purpose - Intentionally sharing our why, aspirations and goals. Role modeling and coaching others in the process. Building agency culture. 
• Courage - Be direct - what do you need? Standing up and taking the lead when no one else is. Level up growth mindset. 

Qualifications:

• Bachelor’s degree in human services or related field required.  
• At least one year experience working with children and families.

Work Environment

• Normal room temperature 
• Relatively normal noise level (inside & outside). 

Physical Demands

• Ability to sit and type at a computer screen for long periods of time. 
• Ability to bend and stand for 10-20 minutes at a time. 
• Ability to lift and move up to 20 pounds at a time. 

Note: This employee must be able to complete all physical requirements of the job with or without reasonable accommodation.