Family Violence Prevention Case Manager

Overview: Under the direct supervision of the FVPP Transitional Housing Manager, the Case Manager will work towards the goal of providing resources and assistance to Native American families experiencing domestic violence, sexual assault, or who are victims of crime
with collaborative community-based interventions that places the person at the center of a holistic model of support that builds independence and secures housing. The Case Manager is a navigator, an advocate, and a coordinator, who balances service provisions and systems navigation with short-term and long-term strategies to break the cycle of homelessness in a sustainable way for individuals and families fleeing violence. This individual is personable, has a positive attitude and flexibility in meeting the demands of their role. They can balance being supportive and holding participants accountable for the progress in the program. The Case Manager should also have strong problem-solving skills to manage the wide range of needs of this program. This is a full-time position working 40 hours per week and requires some overnight travel.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree preferred, related field or equivalent work experience required.


• At least 1 year of case management experience required.


• Completed 40 Hour Hope in Family Resilience Training preferred. Will be provided by FVPP as needed.


• Previous Residential Services experience preferred.


• Written/Verbal Bilingual English/Spanish preferred.


• Knowledgeable about issues related to homelessness, domestic violence dynamics and trauma-informed practices.


• Excellent written and verbal communication skills and interpersonal skills.


• Detail-oriented with strong problem-solving skills.


• Strong critical thinking and crisis intervention skills.


• Strong organizational and time management skills.


• Ability to work and research information independently.


• Ability to work well as a team member and effectively communicate with others.


• Ability to handle sensitive information in a confidential manner required.


• Ability to demonstrate the values of FVPP.


• Must be able to operate general office equipment.


• Must be able to stand/walk for periods of time and lift up to 25lbs.

ESSENTIAL FUNCTIONS:

• Comply with FVPP Program Manual.


• Advise referral sources and prospective participants on admission criteria and process.


• Monitor and coordinate with the THP team regarding pending referrals and acceptance of new participants.


• Collaborate with the FVPP Program Management and staff to determine eligibility of prospective participants.


• Establish a service plan with each participant that supports their goals regarding employment, finances, and permanent housing.


• Meet with participants regularly to assess progress in the program and towards goal achievement.


• Assist participants with applying for all appropriate state/federal benefits, childcare, medical insurance, school registration and any other needed services


• Collaborate with participants, FVPP staff, and Program Management to ensure participation and program success.


• Maintain and update participant referral and intake list in database in a timely manner.


• Enforce program guidelines and initiate disciplinary action when needed.


• Schedule and facilitate monthly participant team meeting with Program Management.


• Monitor for upcoming vacancies in the program and plan for acceptance of new participants.


• Develop, facilitate, and provide ongoing assessment of FVPP class curricula under the direction of Program Management.


• Meet regularly with Program Management for case review and professional development supervision.


• Ensure program data collection logs are up to date.


• Provide after-hours crisis intervention services per protocol.


• Follow up with program graduates at least once monthly for six months after their program exit.


• Comply with funding requirements, budget spending processes and related documentation as well as updating financial tracking spreadsheets as needed.


• Submit all financial requests and supporting documents to Program Management per ITCN’s fiscal policy.


• Assist in chart reviews and preparation for audits to ensure participant charts meet all eligibility and documentation requirements.


• Complete, submit and file required case documentation by established deadlines.


• Complete and submit weekly employment-related paperwork and monthly reports to Program Management as required.


• Other duties as assigned.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Must possess a valid Nevada’s Driver’s license, a reliable vehicle with insurance and have a safe driving record.


• Experience and knowledge of Microsoft Office.


• Ability to know how to use Zoom video.


• Must have excellent computer skills.


• Must demonstrate a strong working knowledge of attention to detail


• Must have excellent communication skills both verbal and written.


• Must be available for possible overnight travel to outlying areas and rural communities.


• Ability to work independently, but most importantly part of a team.


• Ability to provide excellent customer service both internally and to clients and colleagues.


• Assist with collection of donations, fundraising efforts and special projects as needed.


• Participate in training as required by job responsibilities and funders through approval process.


• Participate in and represent FVPP at various networking events and committee meetings as assigned.


• Attend required FVPP/Shelter staff meetings.


• Attend required FVPP All-Staff meetings.


• Work with other ITCN and FVPP staff to maintain open communication and develop a team approach.


• Some evenings and Saturday hours are required; flexibility in scheduling is a must.

PHYSICAL ABILITIES:

• Occasional bending and stooping, reaching above shoulder level and crouching as well as occasional pushing and pulling.


• Must have average hearing and visual acuity.


• Must have manual dexterity for keyboard and report writing.

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Exceptional Benefits Package

ITCN is proud to offer a competitive and generous benefits package that reflects our commitment to work-life balance and employee well-being:

• 15 paid holidays per year


• 2 weeks of annual leave (vacation)


• Paid sick leave


• 100% employer-paid health insurance coverage, including medical, dental, and vision


• 401(k) retirement plan with 4% employer match


• Additional professional development and training opportunities

Cultural Statement

The Inter-Tribal Council of Nevada (ITCN) acknowledges and honors the sovereign rights, cultural values, and lived experiences of the 28 tribal nations we serve. Workforce programs are grounded in respect for Native knowledge systems and the unique historical and social context of Indigenous peoples. ITCN believes that culturally relevant workforce strategies strengthen community well-being and help restore Indigenous self-sufficiency. The Program Director will embrace and uplift these values while fostering opportunity and empowerment for Native people.

Equal Opportunity Statement

The Inter-Tribal Council of Nevada is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected status.

As an organization committed to serving tribal communities across Nevada, ITCN strongly encourages qualified Native American applicants to apply.