F&B - Shift Lead

Description

Gravity Haus is looking for an energetic and outgoing Shift Lead. The ideal candidate maintains a positive attitude and is driven to provide outstanding customer experiences. 

That’s where YOU come in!

Who You are…

• You’re energetic and outgoing, with a positive attitude, driven to provide outstanding customer experiences.
• You are a detail oriented and reliable professional.
• You take pride in maintaining a professional appearance, demeanor, and attitude.
• You’re a true team player who can set your ego aside and find win-for-all solutions.
• You have a passion for hospitality and an eagerness to go above and beyond for your guests.
• You have strong leadership abilities and aptitude to inspire and guide your team, fostering a positive and collaborative work environment.
• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth. 
• You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth. 

What You’ll Do…

• Welcome all guests and ensure they are given responsive, professional and gracious service at all times. 
• Be ready and willing to assist fellow team members as situations arise to ensure guest service standards and efficient operations. 
• Create magical experiences for guests within the short window of service. 
• Listen well and answer guest inquiries. 
• Maximize sales and ensure the return of the guest. 
• Provide mentorship of new staff members.
• Push yourself to grow your knowledge of food and beverage.
• Participate in all beverage and food educational events provided.
• Perform all side work applicable to assigned stations and checking areas for any work that has gone unattended.
• Prepare simple to advanced cocktails with precision and consistency amounting to the highest standards.
• Demonstrate extensive knowledge of mixology techniques, flavor profiles, and ingredient combinations, consistently delivering outstanding drinks that reflect Slope Room's identity.
• Demonstrate strong organizational skills, maintain a clean and sanitary work environment in adherence with health and safety regulations
• Ensure space is prepared for service daily and that all items are well stocked and in date
• Assist beverage manager with monthly beverage inventory counts 
• Verify identification and age requirements of customers
• Process payment from customers
• Clean glasses and utensils throughout service and at end of shift.
• Make suggestions based on customer tastes and preferences
• Record and balance cash receipts and prepare cash deposits
• Open and maintain tabs throughout their shift
• Build a rapport with regular customers and members to create a positive atmosphere
• Be educated and act as an expert on all products served by the restaurant.
• Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers! 
• Embrace the Gravity Haus core values of: 
• Keep Growing! 
• Bring Others Along! 
• Create Powerful Moments!
• Be “All-In” + Go the Distance! 
• Make it Better than You Found It! 

Requirements

Education and Experience…

• 1+ year experience in full service dining establishments
• 3 years experience in customer service
• Experience in inventory management, ensuring efficient stock control, minimizing waste, and optimizing cost-effectiveness.

Physical Requirements…

• Ability to stand for long periods of time 
• Ability to lift up to 50lbs occasionally

What We Can Offer You

Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership.