F&B Supervisor

Description

Renaissance Des Moines Savery Hotel, managed by StepStone Hospitality, is seeking an experienced and dynamic Food & Beverage Venue Supervisor to join our team.  This role is a unique opportunity for a passionate hospitality professional to lead a vibrant dining venue, foster a collaborative team environment, and deliver exceptional guest experiences.

· Supervise and coordinate the activities of servers, hosts, bussers, and bartenders during shifts.

· Ensure prompt, courteous, and professional service to all guests.

· Oversee table assignments, guest seating, and service flow for maximum efficiency.

· Assist in training, coaching, and evaluating staff performance.

· Monitor food and beverage presentation, portion control, and service quality.

· Address guest inquiries, complaints, and feedback in a timely and professional manner.

· Maintain cleanliness and organization of dining and service areas.

· Perform opening and closing duties, including cash handling, shift reports, and setup/breakdown.

· Ensure compliance with food safety, sanitation, and alcohol service regulations.

· Collaborate with kitchen staff to ensure proper coordination of service and menu execution.

- Ability to accurately use various office and accounting software. 

· 1–3 years of supervisory experience in a restaurant or hospitality setting.

· Strong leadership, team building, and communication skills.

· Excellent customer service and interpersonal abilities.

· Must be available for weekends, holidays, and varying shifts.

· Ability to remain calm under pressure and handle guest concerns with professionalism.

· Familiarity with POS systems and basic reporting tools.

· Certification in food safety and responsible alcohol service (e.g., ServSafe, TIPS) preferred.

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Assist with all functions of the F&B department to ensure guest satisfaction as directed.

· Ability to assist with various accounting and office tasks as needed.

- Attend required meetings. 

Requirements

· Minimum lifting of 50 pounds.

· Pushing, bending, stooping, upward reaching, and manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 50 pounds.

- Other duties may be assigned. 

   Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V