F&B Supervisor

Job Title: Food & Beverage Supervisor

Department: Food & Beverage
Reports To: Director of Food & Beverage / Assistant General Manager
Effective Date: October 27, 2025
Status: Full-Time, Hourly (Exempt/Non-Exempt depending on structure)

Position Summary

The Food & Beverage Supervisor assists in overseeing daily front-of-house restaurant and bar operations (Staple Food & Drink and Bar Fontaine). This role ensures consistent service execution, team performance, guest satisfaction, and adherence to brand standards. The supervisor acts as a hands-on leader—supporting staff training, maintaining floor presence during service, monitoring cost control procedures, and fostering an elevated guest experience aligned with Cotton House hospitality standards.

Key Responsibilities

Operational Management

• Oversee day-to-day operations of assigned outlets (Staple Food & Drink, Bar Fontaine, In-Room Dining, and Banquets as assigned).


• Support pre-shift briefings, floor assignments, and staff communication to ensure smooth service flow.


• Maintain proper side work, setup, and closing duties in accordance with outlet checklists and SOPs.


• Monitor guest satisfaction through table visits and real-time feedback resolution.


• Coordinate with culinary, bar, and management teams to ensure seamless food and beverage service.

Leadership & Training

• Serve as a role model for team members by demonstrating professional demeanor, grooming, and guest engagement.


• Assist in onboarding and training of new staff following established training programs.


• Conduct ongoing performance coaching and corrective action when necessary.


• Ensure team compliance with safety, sanitation, and service standards.


• Promote teamwork, morale, and communication across departments.

Financial & Administrative Responsibilities

• Support daily sales and labor reports; monitor performance against goals.


• Assist in controlling beverage and food costs through proper portioning, waste reduction, and upselling initiatives.


• Ensure accurate cash handling and end-of-day reconciliation procedures.


• Participate in monthly inventory counts and input of outlet requisitions.


• Support scheduling, labor forecasting, and time management accuracy.

Guest Experience & Service Standards

• Maintain Marriott Tribute Portfolio brand service standards and Forbes service expectations.


• Address guest complaints promptly and professionally; document incidents when necessary.


• Ensure all menus, POS items, and signage are current and accurate.


• Partner with management on outlet promotions, special events, and local collaborations.

Qualifications

• Minimum 2 years of Food & Beverage experience (hotel or upscale restaurant preferred).


• Prior supervisory or lead server/bartender experience required.


• Strong leadership and interpersonal skills with the ability to motivate and manage teams.


• Excellent communication, organizational, and problem-solving abilities.


• Knowledge of Toast POS, 7shifts scheduling, and Quore or equivalent hotel systems preferred.


• Must possess or obtain ServSafe Food Handler and Alcohol Certifications.

Physical Requirements

• Ability to stand or walk for extended periods (8+ hours).


• Lift, carry, or move up to 30 pounds as needed.


• Work flexible hours, including nights, weekends, and holidays.

Core Competencies

• Leadership Presence & Professionalism


• Accountability & Integrity


• Communication & Guest Engagement


• Team Development & Mentorship


• Financial Awareness & Cost Control


• Adaptability in a Dynamic Environment