Farm Shop Norte Manager

Title: Farm Shop Norte Manager

Reports to: Director of Retail Operations

Position Type: Full-time, Exempt

Why you'll love it here:
At Los Poblanos, you will discover more than just a job. Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits. Work in one of New Mexico's most inspiring natural and historic settings while taking your career to the next level. Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship—driving an unforgettable guest and employee experience. There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm. Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe.

Job Summary:

Provide overall management and supervision of Farm Shop Norte. Responsible for all critical business decisions including team member hiring, development, merchandising, regulatory compliance, programing and setting a solid foundation for the retail and tasting rooms to thrive and grow. 

Duties & Responsibilities:

• Maintain a strong floor presence to assist with customer service and provide a lead-by-example management style.
• Create and maintain strong relationships with the Director of Retail Operations and all Los Poblanos retail outlet managers.  
• Develop and maintain a creative store layout, product merchandising, and daily retail execution in support of Los Poblanos vision.
• Create and maintain a culture of outstanding customer service.
• Responsible for the interview, selection, training, development, and counseling of team members in a manner that builds and sustains a high-performing team and minimizes turnover.
• Provide accurate, complete information in all daily, weekly, monthly, quarterly, and “ad hoc” management reports.
• Establish and maintain a collaborative working relationship with Los Poblanos ownership, all department managers, and all team members.
• Establish and maintain a positive work environment.
• Consistently communicate and model Los Poblanos vision and goals. 

Essential Job Functions:

• Direct sales, marketing, and customer service activities.
• Study product information to acquire professional knowledge.
• Analyze market conditions or trends. Gather customer or product information to determine customer needs.
• Ensure that POS/Inventory systems are up to date with current inventory.
• Lead and train the team to provide excellent customer service and guest experience. 
• Represent the organization in external relations.
• Resolve customer complaints or problems.
• Opportunity to collaborate with other LP teams to develop business and market strategies. Coordinate sales campaigns.
• Maintain complete knowledge of and strictly abide by state liquor regulations.
• Establish operational policies with the teams to create ease and continuity.
• Prepare financial documents, reports, or budgets.
• Review laws or regulations to maintain professional knowledge.
• Hire personnel.
• Establish operational policies.
• Evaluate employee performance.
• Train personnel to enhance job skills.

• Passionate about hospitality, good craftsmanship, design, and New Mexico. 
• Enthusiastic about Los Poblanos mission, values, and vision.
• Minimum of two years retail management experience.
• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Excellent interpersonal skills with the ability to coach, train, and mentor.
• Demonstrated analytical and problem-solving abilities.
• Must be able sit, stand, bend, squat, reach and walk 8 to 10 hours a day.
• Able to grasp, lift, carry. Must be able to lift up to 50 lbs. in short intervals throughout the day.
• Must be willing and can work a varied schedule to include evenings, weekends, and holidays.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.