Feed Logistics & Customer Service Specialist

We are seeking a full-time Feed Logistics & Customer Service Specialist at our Goodhue, MN, location. This position is the vital link connecting inventory and customers’ orders with timely delivery. This role requires proactive communication with customers, efficient delivery planning, and optimizing logistics operations to ensure outstanding service.  

As a full-time Feed Logistics & Customer Service Specialist, you can expect to: 

• Proactively contact customers to schedule recurring deliveries and identify specific needs. Gather feedback to continuously improve service.
• Collaborate with the customer service team on orders, notify others of any order changes, and promptly respond to customer inquiries.   
• Analyze logistics data to improve efficiency and reduce costs. Collaborate with dispatch to optimize delivery schedules and routes by considering tonnage, truck capacity, driver hours, and urgency.    
• Assist in managing inventory to ensure product availability and meet order demands. Assist in forecasting bagged feed and inventory needs.

 Qualifications preferred:

• Prefer agricultural background with 3-5 years of feed industry knowledge and prior customer service experience and basic accounting skills. 
• Experience using accounting systems; knowledge of AgVantage or Feed Mill Manager is a plus, or experience with sales order processing, inventory management, and purchasing systems.
• Self-motivated leader with a positive and professional attitude, and be highly organized.
• Demonstrated ability to provide exceptional and friendly customer service, ensuring positive interactions and building strong relationships.
• Strong analytical skills to help manage inventory, recognize trends and proactively spot and solve problems.
• Excellent written and verbal communication skills to keep everyone informed and work well with others.
• Able to handle multiple tasks in a busy environment, with strong time management and prioritization skills.
• Must be over age 18, speak English, and eligible to work in the United States.

Physical Requirements:

• Must be able to sit or stand at a desk for extended periods while operating a computer and telephone. 
• Frequent use of hands and fingers for typing and other computer-related tasks.
• Capable of light to moderate lifting.
• Occasional travel to other company locations may be needed.

Access the full job description online at: Careers: Feed Logistics & Customer Service Specialist 

The starting pay range for this hourly position is $26.00 to $28.50, depending on your job-related skills and experience. 

A comprehensive benefits package is available to full-time employees, which includes:

• Health & Wellness: Medical, Dental, Vision, Life Insurance, and FSA. A Health Savings Account (HSA) with Ag Partners contributing up to $3,500 tax-free annually for those enrolled in a medical plan.

• Retirement: 401(k) plan with up to 4% employer match and an additional years-of-service match.

• Life & Disability: Company-paid Basic Life insurance, Short-Term and Long-Term Disability Insurance, and EAP.

• Time Off: Earn up to 15 days of PTO in your first year, along with six paid holidays and one flex holiday to use in the 1st quarter of the following calendar year.

• Other Benefits: A yearly profit-sharing bonus when Ag Partners meets specific budgeted goals. A cell phone reimbursement and a clothing allowance.

Why Ag Partners? We are a strong member-owned cooperative dedicated to serving producers, communities, homeowners and businesses across Southern Minnesota and Western Wisconsin. Join our growing team!