Job Title: Feed Technical Officer - Animal Feeds
Location: Nakuru
Department: Animal Feed / Technical Services
Industry: Animal Feeds
Role Purpose
The Feed Technical Officer will provide practical technical support on animal feed products, livestock feeding and product performance. The role will support customers and farmers while working closely with Sales, Quality, Production and Operations teams to address technical issues and improve customer experience.
Key Responsibilities
• Provide technical guidance to customers and farmers on appropriate feed usage and livestock feeding practices.
• Conduct farm and customer visits together with Sales and other technical teams.
• Support investigation and resolution of feed-related customer complaints.
• Collect relevant samples and information and coordinate analysis with Quality, Laboratory and Production teams.
• Monitor feed/product performance and provide structured feedback to the relevant internal teams.
• Support product trials, technical demonstrations and customer follow-ups.
• Train farmers and customers on feed usage, livestock management and good feeding practices.
• Prepare technical reports covering customer visits, observations, product performance and recommended actions.
• Work closely with Sales, Quality, Production and Operations teams to resolve technical matters affecting customers.
Requirements
Qualifications & Experience
• Diploma or Degree in Animal Science, Animal Nutrition, Livestock Production, Agriculture or another relevant technical discipline.
• Practical knowledge of animal feeds, feed ingredients and livestock production.
• Relevant experience within the animal feed industry.
• Exposure to dairy, poultry, swine or other livestock production environments will be an added advantage.
• Experience providing customer or technical support within the animal feed sector is preferred.
Key Competencies
• Good understanding of animal feeds and livestock production.
• Strong customer engagement and communication skills.
• Practical problem-solving capability.
• Good report-writing and record-keeping skills.
• Ability to work effectively with cross-functional teams.
• Willingness to undertake regular field/customer visits.
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