FFG Deposit Operations Specialist - Career Growth Potential

Organization Overview:

Foresight Financial Group, Inc., an Illinois corporation founded in 1986, is a bank holding company established under the Federal Reserve with fifteen offices in the Northern Illinois counties of Winnebago, Stephenson and Kankakee. Holdings of the Foresight Financial Group, Inc. include German American State Bank located in German Valley, Pecatonica, Seward and Winnebago; State Bank of Davis located in Davis and Kankakee; State Bank located in Freeport; Lena State Bank located in Lena; Northwest Bank located in Rockford, Loves Park and Machesney Park; and State Bank of Herscher located in Herscher and Kankakee.

Position Summary:

The Deposit Operations Specialist is responsible for providing accurate and timely processing of assigned tasks and ensuring that exceptional support is provided to the banks for all deposit operations services.

Primary Responsibilities:

1. Perform daily back-office operation functions to ensure accurate and timely processing and verification of operational duties and support to the subsidiary banks.
2. Responsible for timely handling of non-post items and stop payment requests.
3. Responsible for handling NSF / Overdraft Processing including returns and notifications.
4. Assist with daily tasks of any Overdraft Programs the banks maintain.
5. Assist with processing Charge Off Accounts due to OD Privilege and assist as needed with other Charge Off Accounts.
6. Process Chargebacks (RDIs).
7. Process any customer/Fed adjustments related to customer accounts.
8. Daily balancing of GL Applications, official check reconciliations, any other reconciliations related to deposit accounts.
9. Responsible for printing of daily notices, CD Interest checks, IRA Distribution checks, Safe Deposit Box notices and any other notices or letters related to deposit accounts.
10. Process incoming foreign items for consumer and commercial customers.
11. Process customer foreign currency purchases and sells.
12. Input and account maintenance as related to ACH/AFT/Sweeps.
13. Rate changes as related to deposit accounts.
14. Assist with CD/IRA renewal and redemptions for subsidiary banks.
15. Provide support to subsidiary banks for any other deposit related functions.
16. Maintains quality control of deposit operations functions for maximum results.
17. Provide backup to other Deposit Shared Services departments as needed.
18. Assist with the development and implementation of necessary training and operational support programs for subsidiary banks and other operational groups as identified.
19. Assist with corporate and departmental projects as assigned.
20. Assist with gathering and reviewing related audit documentation, copies and reports as requested.
21. Participate in team tasks, alternate schedules to support extended banking hours, and assist in answering phone calls and emails.
22. Identify and update all associated job aids when changes in process or policy occur and communicate these changes to the team.
23. Maintain strict confidentiality of all customer records and personal information.
24. Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.
25. Perform other duties as assigned.

Competencies:

Customer Service: Advanced ability to fulfill the needs of internal and external customers by anticipating their needs and delivering timely and accurate communication and follow through.

Planning: Can establish a systematic course of action for self in order to accomplish objectives in an organized manner; determines priorities and allocates resources effectively.

Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics.

Communicator: Effective written and oral communication skills.

Analytical Thinking: Strong analytical skills including the ability to address situations by using a logical, systematic, sequential approach.

Technical: Advanced working knowledge from user perspective of deposit operations banking applications. Fluency in Microsoft Word and Excel.

Performance Standards:

Accurate and timely completion of daily assigned tasks to ensure regulatory and operational standards are achieved.

Provide quality internal customer service for deposit operations inquiries.

Successful exams and audits without significant findings.

Satisfactory or greater ratings on annual department SLA surveys.

Performance Weightings:

40% Competencies

60% Position Performance Standards and Personal Goals

Qualifications:

HS Diploma or equivalent required. Minimum 1 year of banking experience. Deposit Operations and Jack Henry knowledge preferred. Knowledge of related banking regulations desired