Field Application Engineer

The Field Application Engineer will focus on driving sales and enhancing customer satisfaction by advising customers on selecting the most suitable technical solutions for their needs. This role will involve providing installation assistance, training, and transferring expertise on the installed equipment, while ensuring professional follow-up support. The Field Application Engineer will collaborate with various teams and departments within the organization, including supporting the sales team by offering technical solutions to customers. As the primary point of contact at the assigned facility, the Field Application Engineer will provide engineering guidance, conduct line audits, maintain spare part inventories, and build strong customer relationships to enhance the Graco experience and contribute to business growth. 

What You Will Do at Graco  

Customer Engagement and Solution Development 

• Engage with customers to assess their business and technical requirements, identifying the most suitable solutions for their needs. 

• Provide expert advice on advanced technical pumping solutions and collaborate with the Product Marketing Manager and engineering team to develop tailored solutions for customer installations. 

• Act as the interface between the customer’s application and Graco’s technology, ensuring seamless integration and performance. 

Installation, Troubleshooting, and Support 

• Assist in the installation of Graco products at customer sites, ensuring smooth setup and functionality. 

• Monitor the installed base, provide troubleshooting support, and ensure optimal performance of Graco solutions. 

• Transfer knowledge and expertise to customers, offering training and ongoing support to ensure proper usage and maintenance of equipment. 

Issue Management and Customer Satisfaction 

• Proactively identify and address any critical issues that may impact customer satisfaction or installation success. 

• Keep management informed of any concerns, ensuring timely escalation of issues that could compromise customer experience or solution effectiveness. 

Sales and Application Expertise 

• Provide sales support by visiting channel partners and end users, offering technical guidance and fostering customer relationships. 

• Develop and document expertise in industrial and hygienic fluid transfer applications, staying current on best practices and industry standards. 

• Collaborate with sales teams to identify new opportunities and deliver customized technical solutions to meet customer needs. 

• Other duties as assigned. 

What You Will Bring to Graco   

• Bachelor’s Degree in Engineering or a related field. 

• 3+ years of experience in technical selling, field application engineering, or related role in an industrial, manufacturing, or technical environment. 

• Strong knowledge of application development, product integration, and material validation processes. 

• Proficiency in troubleshooting and resolving technical issues in real-world applications. 

• Skilled in assembling and disassembling units, with a clear understanding of how to integrate them into end-user production processes. 

• Analytical and creative problem-solving skills to address customer challenges and recommend optimal solutions. 

• Familiarity with industrial processes, manufacturing equipment, and materials. 

• Demonstrated success in technical sales or support, with a proven ability to meet or exceed revenue goals. 

• Negotiation and interpersonal skills to build and maintain client relationships. 

• Ability to collaborate effectively with sales teams, distributors, and customers to drive solution adoption. 

• Strong communication skills with the ability to engage effectively across all levels of the end user’s organization, from maintenance teams to corporate management. 

• Ability to work independently in a highly technical capacity across diverse industrial environments. 

• Willingness to travel approximately to 60% as needed to support customer needs.

• Valid Driver’s License and ability to maintain insurability with Graco’s chosen Fleet Insurer​. 

Accelerators  

• Global industrial manufacturing experience and knowledge.  

• Familiarity with PLC communication and troubleshooting is a plus.