Field Application Engineer, DRAM

Job Title: Field Application Engineer, DRAM
Office Location: San Jose, CA
Job Type: Full-Time
Work Model: Onsite 
      
About SK hynix America
At SK hynix America, we're at the forefront of semiconductor innovation, developing advanced memory solutions that power everything from smartphones to data centers. As a global leader in DRAM and NAND flash technologies, we drive the evolution of advancing mobile technology, empowering cloud computing, and pioneering future technologies. Our cutting-edge memory technologies are essential in today's most advanced electronic devices and IT infrastructure, enabling enhanced performance and user experiences across the digital landscape.
We're looking for innovative minds to join our mission of shaping the future of technology. At SK hynix America, you'll be part of a team that's pioneering breakthrough memory solutions while maintaining a strong commitment to sustainability. We're not just adapting to technological change – we're driving it, with significant investments in artificial intelligence, machine learning, and eco-friendly solutions and operational practices. As we continue to expand our market presence and push the boundaries of what's possible in semiconductor technology, we invite you to be part of our journey to creating the next generation of memory solutions that will define the future of computing.

Job Overview:

The DRAM Field Application Engineer (FAE) will serve as the primary technical interface between customers and headquarters, supporting the successful adoption and lifecycle management of DRAM products. This role is responsible for understanding customers’ current and future technical requirements, driving design wins through product qualification, and ensuring high levels of product quality and customer satisfaction.

The successful candidate will collaborate closely with customers, contract manufacturers, and cross‑functional teams at HQ to manage product roadmaps, new product introductions, qualification plans, and quality improvement initiatives. By providing deep technical expertise, timely support, and effective communication, the DRAM FAE plays a critical role in enabling customer success and strengthening long-term partnerships in the memory industry.

Key Responsibilities:

• Identify customers' current and future product and technology needs and provide solutions


• Provide the product roadmap and manage the product life cycle


• Clarify the customer's technical and product requirements and provide feedback to HQ


• Provide technical specifications and notes according to the customer's needs


• Provide a sample for qualifications to have the design wins


• First technical point of contact for customers and manages the new product qualifications


• Manage the PCN and ECN, and provide customers with all the technical documents.


• Work with HQ to generate the qualification plan and the sample plan.


• Work with customers and their CM to manage the qualification process in a timely manner.


• Responsible for the customer's product quality management


• Liaison with customer quality engineers and HQ QA team to drive quality improvement.


• Manage RMA and Failure Analysis process


• Manage the environmental document process


• Build and maintain close relationships with customers to enhance communication and raise the level of customer satisfaction


• Regular meetings with customers to review the ongoing project


• Engage with the customer's design engineer and project manager to provide technical and product supports


• Support customers with all pre-sales/post-sales requirements.

Qualifications:

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Engineering, or a related technical field


• 3+ years of experience in field application engineering, customer technical support, or semiconductor/memory-related roles


• Working knowledge of DRAM products, memory architecture, and DRAM operation principles


• Experience supporting customers with system-level integration, debugging, and technical issue resolution


• Strong analytical and problem-solving skills with the ability to translate technical data into clear customer recommendations

Preferred Qualifications:

• Master's degree in a relevant field


• Experience in the semiconductor industry, preferably in memory (DRAM, NAND Flash)


• Advanced knowledge or hands-on experience with DRAM products, memory architecture, or DRAM quality management processes


• Strong presentation and documentation skills for communicating complex technical topics to diverse audiences


• Fluent bilingual communication skills in both English and Korean, with experience working in customer-facing environments

Requirement:     

• Authorized to work in the US    

Benefits:       

• Top Tier health insurance at no employee cost


• Paid day offs: PTO + Company Holidays + Happy Fridays


• Paid Parental Leave Program


• 401k Matching


• Educational reimbursement up to $10,000 per year


• Donation Matching and volunteering opportunities


• Corporate discount programs


• Free Breakfast/Lunch/Dinner provided to employees

Equal Employment Opportunity:

SKHYA is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. 

Compensation: