Field Applications Engineer

Position Overview:

 The Software Applications Engineer at Anderson-Negele will serve as a crucial link between our customers and our digital product offerings, specifically focusing on the Paperless Process Recorder (PPR) and Legendary™ Cloud Software. This role is responsible for supporting customers through the integration process, addressing PPR hardware-related questions, and configuring the applications to meet their needs. Additionally, the engineer will communicate issues back to the engineering teams, including testing features, and collaborate with product management on design improvements.

Key Responsibilities:

• Serve as the primary technical authority on Anderson-Negele's digital products, and device integration solutions, with a special emphasis on the PPR and Legendary™ Cloud Software.
• Assist customers and internal teams with installation, commissioning, and         troubleshooting of digital solutions and connected instrumentation.
• Support the development and delivery of training materials, user guides, and technical FAQs
• Collaborate with Product Management and Engineering teams to translate customer requirements into functional specifications for future product enhancements.
• Perform field visits as needed for advanced troubleshooting, commissioning support, and system audits (travel up to 40%).
• Log and track customer feedback and technical cases in CRM systems and contribute to continuous improvement of support processes.

Qualifications:

• Bachelor’s Degree in Software Engineering, Computer Science, Electrical Engineering, or a related field, or equivalent technical experience.
• 3+ years experience in Applications Engineering, Solutions Engineering, or Technical Support roles focused on software platforms, IoT devices, or industrial automation.
• Ability to interpret and troubleshoot application and product issues incl. documentation, and communication skills.
• Ability to work cross-functionally with Engineering, Product Management, and Sales teams.
• Hands-on experience with PLC programming.
• Proficient with CRM systems, GitLab, Jira or other case tracking tools.

Preferred:

• Familiarity with hygienic process industries (food, beverage, life sciences) and industrial regulatory standards.
• Working knowledge of cybersecurity concepts for industrial devices.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Anderson-Negele

Anderson-Negele is an instrumentation company whose mission is to provide the best hygienic instrumentation solutions for processors of food, beverage and life sciences products. We have manufacturing facilities in the US and Germany and sales & service offices in the U.S., Europe, China, India, and Brazil.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Pay Range
The salary range for this position (in local currency) is 100,700.00 - 186,900.00