Field Care Coordinator - Phoenix

The Opportunity

One Medical’s High Risk team is looking for a Field Care Coordinator to support our patients with care outside of the traditional clinic setting - in their home and telephonically after an acute inpatient event and as part of routine primary care services. Reporting to the Tele-Assist Program Operations Manager, Field Care Coordinators go into patients’ homes to facilitate telehealth visits with a provider in order to reach more of our patients where they live. This will include building a trusted and supportive relationship with the patient and their family, performing clinical assessments, assessing home safety, documenting medications and reviewing provider care plans with the patient. You will also assist in teaching patients and family members to use technology to coordinate care with their care teams, as needed. 

You are a compassionate, kind, and open-minded individual who is comfortable engaging with patients and their caregivers or family inside their home. You have excellent communication skills and quickly build trust and rapport with your patients. You are an advocate for patients, with a mastery of human connection and a strong drive for service. You have a passion for removing barriers to care and use your innovative problem solving skills to tackle various tasks and challenges resulting in a truly exceptional patient experience. You bring strong communication skills and enjoy collaborating with an integrated primary care team to facilitate overall better healthcare outcomes for our patients. You are comfortable driving throughout Phoenix to reach your patients in their homes. 

What you'll work on:

• Facilitate telehealth visit in a patient’s home, using technology to ensure provider has a complete view of the living situation and to ensure patient exam can be completed via video. 


• Conduct standard patient assessments and documentation to facilitate a complete visit by the treating provider in the home and to ensure patients understand their care plan.


• Clinical duties may include providing best in class telehealth set up services, performing and assisting with extended scope duties such as, but not limited to clinician guided physical exam, health status screenings, non-blood specimen collection, spirometry, retinopathy, EKGs, vitals


• Coordinate care with patients, families and other outside care teams (specialists, home health, etc.) as needed.


• Assist patients and their families to fully participate in healthcare services, as well as navigate and use community services or other resources in support of their goals


• Participate in the daily operations of the High Risk Care Team, such as answering incoming phone calls, responding to emails, facilitating supports for transitions of care services


• Teach patients and family members to connect with their care teams via technology 

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 1 year of experience working in home-based healthcare services or senior living care settings


• Graduated from an accredited postsecondary program that is accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) or completed relevant Medical Assistant training by any branch of the armed forces

OR possess a Medical Assistant certification issued by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute

• Certified Medical Assistant (MA) and Basic Life Support (BLS) preferred or ability to obtain certification within 6 months of hire required


• Strong written and verbal communication skills; Spanish speaking is a plus


• A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges


• A proven ability to build rapport and trust with patients or customers, while delivering individualized, human-centered, customer-focused care 


• Clinical skills in performing basic vitals and clinical assessments preferred


• Proficiency in computer technology and video platforms such as typing, navigating the internet, meeting over zoom and using multiple software systems simultaneously; experience with Mac iOS, Google Suite preferred


• Must have access to an independent means of safe and reliable transportation as well as the ability to travel house to house throughout the day; mileage will be reimbursed at the IRS/Federally established rate

Competitive salary: the base pay for this position is $24.00 per hour based on a full time schedule. 

This is a full-time role with shifts generally taking place between 8:00am-5:00pm (Monday through Friday) based in Phoenix, Arizona. Flexibility to travel throughout the day to patient homes in the Phoenix area and work in a variety of Phoenix offices based on assignment. Mileage will be reimbursed at the IRS/ Federally established rate.