Field Client Service Representative (Investigator)

The Carter Mario Law Firm has been helping personal injury victims throughout Connecticut for over 35 years. We are strong and growing! Our professional legal team provides compassionate, client-focused legal help to those who are hurt through no fault of their own. Our efforts to go above and beyond have resulted in countless successful results. 

We are seeking a Field Client Service Representative to support legal case management through investigative fieldwork and off-site support across central and northern Connecticut. This role includes client interaction, evidence collection, surveillance, and general operational assistance. The position requires daily travel, flexibility to work after hours, and a high level of professionalism and confidentiality. A company vehicle, laptop, iPad, and phone are provided for business use. 

Key Responsibilities

• Represent the firm in a positive, professional, and ethical manner 
• Conduct off-site meetings and interviews with potential or existing clients and witnesses 
• Gather or deliver documentation and case-related information
• Collect and preserve relevant evidence including police reports, medical records, accident details, scene photos, videos, and physical or digital materials
• Perform surveillance when necessary  
• Analyze records such as police reports, medical files, and legal documents to identify key details and leads
• Conduct case related background checks and other due diligence tasks 
• Prepare thorough and organized reports documenting investigative findings, including summaries of interviews, surveillance notes, and evidence logs
• Maintain timely and consistent communication with attorneys, clients, and other legal staff to support case strategy, litigation preparation, and trial readiness
• Remain accessible by cell phone throughout the business day and use the case management system for scheduling, communication, documentation, and data entry
• Promptly process and submit all case materials, such as receipts, photos, and documentation, under firm protocols
• Keep the company vehicle stocked with promotional items for client engagement and support logistics such as transporting equipment or supplies as needed
• Maintain a safe driving record and follow all applicable laws and regulations

• Valid Connecticut driver’s license with a clean driving record
• Ability to drive for extended periods
• High school diploma or GED required
• Associate or bachelor’s degree in criminal justice or related field preferred
• Previous investigative, law enforcement, insurance, or legal experience
• Licensure or certification as an investigator is a plus 
• Excellent written and verbal communication skills
• Friendly, patient, and empathetic demeanor
• Ability to deal with conflict in a professional and respectful manner
• Skilled in gathering, documenting, and analyzing information
• Able to interact with diverse individuals in varied environments
• Proficient in Microsoft Office Suite, Outlook, Adobe, phone systems, internet and other software programs and digital tools (e.g., laptop, iPad)

****************     NO AGENCIES PLEASE     ****************