Field Computer Support Specialist

Location:

Job Description

Under the direction of the Supervisor, Field Customer Support, responsible for providing remote support to U-Haul Marketing Company Support Specialists and/or end users of computer based systems which comprise the U-Haul Wide Area Network (WAN). Support includes analysis of all elements of the WAN such a software, power, computer equipment, modems and printers. 

·  Troubleshoot, as necessary, in order to provide user with prompt and proper corrective action toward achieving problem resolution. Arrange for any necessary corrective action or escalate problems to higher priority as required to resolve.

·  Respond to calls from U-Haul field entities with regard to questions and/or problems concerning computer based systems. Determine nature of call by identifying location type and symptoms provided by caller.

·  Responsible for various special duties as assigned as well as basic functions of telephone support.

·  Monitor, critique and offer aid and suggestions to the Marketing Company Computer Support Specialists in order to be pro-active. Assist in spreading knowledge of all areas of the U-Haul WAN and ensure proper functionality

·  Keep Supervisor informed of work volume changes, any problems and status or projects.

·  Maintain just-in-time production methods, along with total quality control at the source of the work being performed.

Requirements:

·  Digital dexterity, hearing, lifting (min. 5lbs. assisted or unassisted), seeing talking.

·  Use of a telephone, Personal Computer (PC – 80% daily), modem and printer. Some travel may be required occasionally to field locations.

·  Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use independent judgement to accomplish results.

Work Status:

Full-Time

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.