Field Coordinator

Job Title: Field Coordinator

Supervised by: Senior Supervisor

Job Summary: This position requires an energetic, self-motivated, and well-organized person. The Home Care Representative performs the duty of a Home Care Aide for the client when of immediate care is required and the current Home Care Aide is unavailable. As well as travels throughout towns to conduct in-home visits at each client’s home to monitor and report on the quality of services being provided by direct care staff (Home Care Aides), and to determine whether existing care plans are adequate to meet client needs.

DUTIES AND RESPONSIBILITIES:

Demonstrates Competency in the Following Areas:

1. Provide direct care to clients on an as-needed basis, temporary and permanent.
2. Responsible for in-home monitoring of clients’ condition and performance of duties by Home Care Aides.
3. Conduct home visits to new clients to welcome and review the Welcome Packet.
4. Observe and evaluate Home Care Aides in the client’s home as directed by Supervisor to assure client Care Plans are being followed. Monthly wellness calls to the client, as needed.
5. Electronic case noting into the computer system.
6. Arrange and conduct home visits as necessary when significant changes in physical and/or environmental changes have been reported.
7. Advise supervisor relative to observations made while on assignment, which will serve to improve the quality of service offered.
8. Contact the Supervisor to report unusual health, environmental, or family situations.
9. Perform necessary phone or personal follow-up to mediate client/Home Care Aide matters which may hamper effective service.
10. Scan and upload the in-service documents related to each employee.
11. Add and update the employee’s personal information (if he/she doesn’t have a possibility)
12. Request sick time or personal time on behalf of the employees (if he /she is not able)
13. Assist with Hiring/Rehiring employees.
14. Other duties and projects as assigned.

Professional Requirements:

1. Adheres to dress code, appearance is neat and clean.
2. Completes annual education requirements.
3. Maintains regulatory requirements.
4. Reports to work on time and as scheduled.
5. Stays current with industry standards by reading/attending educational presentations.
6. Maintains and ensures client confidentiality at all times.
7. Attends annual review and performs departmental in-services.
8. Represents the company in a positive and professional manner in the community.
9. Actively participates in performance improvement and continuous quality improvement (CQI) activities.
10. Effectively and consistently communicates administrative directives to personnel.
11. Resolves personnel concerns at the managerial level, utilizing the grievance process as required.
12. Works a good rapport and cooperative working relationships with clients and staff.
13. Communicates the mission, ethics, and goals of the company.

REGULATORY REQUIREMENTS:

•  High school diploma or GED
•  At least 1 year of experience working within the field of senior services, or a closely related social service
•  CNA certificate and/or40-hours caregiving training preferred; or other similar training.

SKILLS:

•  Excellent human relations skills with the ability to communicate effectively and deal courteously with the participants/clients, their families, fellow employees, public on the telephone or in person even though they may be irate and unreasonable at times.
•  Knowledge of all aspects of In-Home Care Knowledge of the duties and functions of the various departments and their relationship to the healthcare community.
•  Ability to plan, coordinate, direct, and controls various departments of the company.
•  Comprehensive knowledge of state and federal guidelines and regulations.
•  Proficient Computer skills.
•  Able to communicate effectively in English, both verbally and in writing.
•  Additional languages preferred.
•  Excellent customer service skills
•  Intermediate marketing skills

PHYSICAL DEMANDS:

For physical demands of the position, including vision, hearing, repetitive motion, and environment, see the following description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.

CODE OF CONDUCT

The code of conduct includes, but is not limited to the following. Violation(s) may be cause for disciplinary action, including termination.

1. Attendance

The Company expects you to begin work at the assigned time. You are very important to the smooth running of our organization. Absence and tardiness can create a hardship to the overall operations, other employees and the other customer service we provide. Therefore, absence and tardiness may be cause for disciplinary action, including termination.

If you will be late or absent, you must personally notify your Supervisor as soon as possible, but no later than two hours before your regularly scheduled start time. Asking a friend or relative, friend or another person to call for you is not acceptable except in a case where you are physically unable to make the call. If you fail to report to work or call in you will be considered to have abandoned your position. If you are absent due to illness for 3 or more days, the Company reserves the right to request a medical verification of your illness, and you may be required to furnish a physician’s return to work statement prior to returning to work.

Three (3) consecutive days of unauthorized absence shall be considered job abandonment and thus treated as an employee resignation.

2. Tardiness

Two instances within 1 month and subsequent occurrences will require disciplinary action. A routine work week runs Monday through Friday, and in some instances, Saturday and Sunday. All employees must report promptly and be ready for work at the assigned time.

3. Safety

Engaging in grossly negligent conduct that endangers the safety of the employee, co-workers or clients will be grounds for termination.

4. Company Documents

Falsifying an employment application or other documentation to secure a job with the Company is grounds for termination. Falsification of any Company documents is grounds for termination.

5. Company/Client Property

Damaging Company/client property through grossly negligent conduct will not be tolerated and is grounds for termination.