Field Coordinator

JOB SUMMARY

Under the direction of the Program Operations Manager, the Field Coordinator will oversee the daily activity of assigned energy audit professionals. The Field Coordinator will also conduct energy audits, as well as supervise field Energy Auditors, ensuring the highest quality customer satisfaction on behalf of the client.  Audits may include assessment of building performance, in-depth data collection, interface with multiple databases, installation of energy saving devices, customer energy savings education.

DUTIES AND RESPONSIBILITIES

• Conduct morning crew meetings and encourage team interaction
  


• Ensure that there are auditors available always to conduct daily audits
  


• Coach, advise, and mentor crews where appropriate
  


• Ensure crews fulfill scheduled appointments by tracking real-time progress for all visits
  


• Measure and monitor quality assurance and time management of all assigned crews daily
  


• Handle all assigned customer complaints related to audits
  


• Replenish inventory in the field as needed
  


• Ensure auditors fully complete N.E.A.T. audit and product install information on their handheld tablets, the day of their visits
  


•  Perform daily reviews on all crew consultation and install information for accuracy 
  


•  Measure and monitor consultants and installers time and effectiveness
  


•  Work as an auditor when needed
  


•  Review and approve all crew time off request
  


•  Performs related work as required
  

QUALIFICATIONS

• 2 years prior supervisory experience
  


• At least 1 year of weatherization experience


• Preferred Building Performance Institute (BPI) analyst certification or HVAC installation and repair
  


• Field experience in related disciplines including HVAC, HVAC-R, Building Sciences, or Energy Auditing 
  


• Knowledge working in the utility industry or with energy management programs
  


• Training in weatherization and energy efficiency principals and techniques
  


• Excellent communication and interpersonal skills
  


• Comfortable working in an urban and rural setting with people of diverse background
  


• Exercises good judgment and maintains safety always
  


• Able to lead, motivate, be diplomatic, and build a positive rapport with customers
  


• Communicate with technical and non-technical individuals
  


• Work independently and/or as a team member
  


• Able to work a flexible schedule, including some later evenings and weekends 
  


• Ability to bend, stoop and reach
  


• Able to learn and work with new technology (e.g. handheld data devices)  
  


• Current driver’s license and good driving record a must
  


• Must be able to pass the criminal background check and drug screening