Field Implementation Manager

Position Summary

This role supports an industry-leading Smart Tech platform focused on unattended retail solutions nationwide. The Business Systems Analyst collaborates closely with field implementation teams to gather functional requirements, support system rollouts, create training documentation, and ensure core platforms align with ongoing operational needs.

Key Responsibilities

• Gather, analyze, and document functional and technical requirements from field teams and operational stakeholders.

• Test, validate, and troubleshoot system functionality to ensure solutions meet business and operational requirements.

• Develop comprehensive documentation, deliver end-user training, and support system rollouts and data migration efforts.

Qualifications

• Bachelor’s degree in Business, Operations, Hospitality, or a related field (or equivalent practical experience).

• 3+ years of experience working with enterprise CRM and Field Service management platforms (e.g., Microsoft Dynamics 365).

• Advanced proficiency in standard office productivity suites (Excel, PowerPoint, cross-team collaboration tools) paired with strong analytical and communication skills.

Preferred Qualifications

• Familiarity with Agile/Scrum project management methodologies.

• Prior experience with unattended retail, micro-markets, or automated service operations platforms.

• Proven ability to manage competing priorities, partner with third-party vendors, and translate complex operational needs into clear technical deliverables.

Pay Range: $74,000.00 – $110,000.00

Internal Employee Referral Bonus Available

Comprehensive Benefits

• All Positions: Retirement Plan, Associate Shopping Program, Health & Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and Voluntary Insurance Options (Critical Illness, Accident, Hospital Indemnity, Legal, Auto/Home).

• Full-Time Positions: Medical, Dental, and Vision Coverage; Life & AD&D Insurance; Short/Long-Term Disability; Commuter Benefits; Employee Assistance Program (EAP); Flexible Spending Accounts (FSAs).

• Paid Time Off: Paid and/or unpaid time off benefits are provided in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer

We are committed to treating all applicants and team members fairly based on abilities, achievements, and experience, without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.