Field Installation Manager

Harborview Windows and Doors, LLC is looking to add a  Door and Window Field Installation Manager to our growing team. In this Supervisory role, you will oversee the Installation teams to ensure best practices are being executed and quality standards are met. This person will work closely with Sales, Operations, and all production teams to resolve outstanding issues, and deliver our unique brand of customer experience and value.

WHAT YOU'LL BE DOING | THE ROLE

• Identify and implement best practice SOP's for Installation department while holding our team accountable to these standards.


• Conduct job site visits ensuring that the RbA installation process and quality standards are met. Document and report all visits, department personnel observations and improvement recommendations to the Director of Production for appropriate Installer training and process enhancement.


• Manage Installation crew capacity, recruiting, onboarding and workload balancing for Subcontracting crews in 3 fast-paced growing markets.


• Work closely with Assistant General Manager to create measurable processes for all existing and future Installation crews.


• Communicate organizational goals clearly to Install Crews, motivating and coaching to maximize Install Potential on monthly basis.


• Manage all daily processes and procedures for the Install department including Monthly Meetings, Training, Growth, Discipline, and Team Building


• Collaborate with the Executive Team on overall Organizational Goals, establishing and driving specific installation KPIs, while promoting a sustainable, trusting work environment.

WHAT YOU BRING | THE PERSON

• 6-10 years’ experience in Construction or Home Improvement industry. Including 2-3 years of experience managing and recruiting multiple crews of trade professionals in a subcontracting environment.


• Demonstratable track record of relationship management and collaboration, team building, and organizational agility.


• Bachelor’s degree preferred


• Highly organized, accurate, and the ability to reflect empathy to customers and Install crews.


• Microsoft Outlook and Excel proficiency along with experience as a user with computer-based productivity tools such as Salesforce.


• Excellent verbal, presentation and written communication skills.


• Highly organized and collaborative, agile, with the ability to react to fast paced work environment while managing a team.


• Residential Builders License or General Contractors License a plus.


• WHAT'S IN IT FOR YOU | THE BENEFITS


• Full complement of employee benefits including health, dental, vision, life, 401k, tuition reimbursement and more


• Excellent Company Culture. Family Run Business, with Supportive Atmosphere.


• Enhanced technology for work productivity.


• Excellent workspace and flexibility.


• Personal and Professional Growth in a thriving business

THE RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. Renewal by Andersen was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has 10 company-owned locations and over 50 independently owned “affiliates” across the United States.

 Harborview Windows and Doors, LLC, is a fresh expansion opportunity from the Renewal by Andersen ownership group of Charlotte, bringing its industry-leading expertise and best-in-class culture to the Charleston and Hilton Head markets. As part of the trusted S&L Windows family, operating in Charlotte, NC; Columbia, SC; and Greenville/Asheville/Spartanburg, Harborview is poised to deliver the same commitment to quality, reliability, and exceptional customer care. Guided by a Green Diamond service mindset, Harborview offers superior products and a team dedicated to building lasting relationships within the community, while continuing the family-owned tradition of giving back through active involvement with local charities.

Renewal by Andersen is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.

NON-DISCRIMINATION – Renewal by Andersen of the Carolinas is an Equal Opportunity Employer. This position shall be filled on the basis of qualification and ability to perform the essential functions of the job and without regard to race, religion, color, sex, age or national origin.