Field Installation Process Lead

Role Objective

• Oversee training and on-boarding of all new GOJO Installation Team and Field Project Specialist members.


• Serve as on-site lead installer for SMARTLINK installations. 


• Support the selling team as a “subject matter expert” on the end to end dispenser installation process. 


• Serve as project manager on installations.  


• Complete complex customer site assessments and install GOJO/PURELL Dispensers at end user locations. 


• Support other activities as needed to strengthen and extend GOJO’s presence in dispensing systems markets

Essential Functions and Responsibilities

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  • Provide on-site technical leadership for all installations and service support to address urgent needs
  
  
  • Deliver installation and site assessment training (remote and on-site) to current and new hires.   This includes creating training materials and tools that will be used during on-boarding.
  
  
  • Evaluate candidates for ability to install dispensers and complete site assessments
  
  
  • Improve the efficiency and effectiveness of the GOJO field  team processes.
  
  
  • Perform on-site audits to identify quality opportunities for continuous improvement
  
  
  • Participate and perform installations with the installation Team.  
  
  
  • Participate and preform site assessments with field project specialist team
  
  
  • Participate on cross functional projects and assignments within GOJO to develop processes/procedures that will drive efficiency, reduce cost and create customer satisfaction.
  
  
  • Meet with management to review metrics, budget, quality results, establish goals/targets, acknowledge standouts, as well as focus on areas of opportunities and development.
  
  
  • Maintain a strong knowledge of services/products that GOJO offers their customer.
  
  
  • Identify and recommend improvements in processes and procedures
  
  
  • Other duties as assigned
  
  
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Education and Experience

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  • 2-year technical degree required or equivalent education/work experience
  
  
  • Minimum of 1 year installation or related experience
  
  
  • CAPM or PMP Certification a plus
  
  
  • Strong customer service skills
  
  
  • Ability to obtain healthcare facility credentialing as required.
  
  
  • Must pass necessary background checks and screenings and be willing to get all necessary inoculations.
  
  
  
  

Supervision/Coordination

This individual contributor position reports to the Field Service Installation Manager

Role Type

Travel Requirements

FLSA Status

Compensation & Benefits

The expected starting pay for this role is between  -  per year. Within this range, an offer will depend on factors such as level of experience and technical competencies relevant to this specific role, as well as internal equity considerations. In addition to base pay, all GOJO team members are bonus eligible. Click Here for a comprehensive list of benefits we offer including 401(k) match, parental leave, and onsite well-being care.