Field Marketing Representative (Bilingual)

Description

Job Location

Junction City, KS

About Twin Valley

Twin Valley is a fourth-generation family-owned broadband and communications company based in Kansas. We call small-town Kansas home, and we are fiercely committed to the long-term success of our neighbors. We have been innovating for more than 80 years to help unlock possibilities for families, businesses and communities for generations. As a full-service entertainment provider, we deliver hometown service with the cutting-edge technology of the most connected cities. With Twin Valley, you can tap into the larger world with the most reliable connections, delivered at blazing speeds.

Join in on the Success

At Twin Valley, team members enjoy the core values of a multi-generational, family-run business, combined with the competitive pay and benefits of a leading broadband and communications company. We live, work and play in the communities we serve, and many of our employees grew up in rural Kansas. So we have a special bond with our customers and take pride in providing cutting-edge connectivity to our families, friends and neighbors. It’s no wonder that Twin Valley keeps getting accolades, with recent “Best Places to Work” and “Business of the Year” awards!

Job Summary:

As a Field Marketing Representative, you play a key role in accelerating organizational success by generating revenue through growing both new and existing residential broadband and telecommunications services clients. You will serve as a primary point of contact for customers in our local office, approaching every interaction as an opportunity to enhance the customer experience and build customer loyalty. You proactively engage with prospects and customers by cross-selling, upselling, and identifying new sales opportunities, helping to expand both our existing accounts and achieve new subscriber sales goals. You will also support community relations through organizing and staffing events in the communities served.

Key Accountabilities:

• Inbound growth call queue
• Outbound communications (call, email, text, etc.) 
• Sell & upgrade growth products 
• Product & service expertise
• Meet sales quotas 
• Competitive knowledge
• Door-to-door
• Community outreach & events
• Customer experience

What you bring to the position:

• A love for the thrill of pursuing and closing new residential accounts and a driven desire to capitalize on your experience in developing sales leads from initial contact to successful closure.
• You have strong selling skills in residential broadband and telecommunications services, and you achieve sales objectives through both sales to new customers and additional sales to existing customers.
• You are a competitive, high achiever who persists despite obstacles, opposition, or setbacks.
• You have the charisma to build and maintain trusting relationships with customers, co-workers, and the community.
• You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. 
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
• You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. 
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service.
• You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being arrogant.

You successfully fulfill the following essential duties and responsibilities:

You utilize your SALES ACUMEN to drive sales by directly participating in the sales process by:

• Identifying and targeting prospective customers through phone contact, email, and other means to creatively build rapport and maintain a healthy sales pipeline. This might include establishing sales campaigns, educational events, phone calls, emails, attending community events, and other creative approaches that lead to new sales. 
• Taking inbound calls and providing information in response to inquiries about products and services.
• Marketing products to customers and potential customers by gathering information to determine their individual service needs and recommending products that best fill those needs.  
• Sharing information with customers and potential customers to distinguish products against our direct and indirect competition. 
• Marketing products to customers and potential customers by providing information on current promotions. 
• Gathering information regarding the effectiveness of our marketing and reasons for service disconnects.   

You use your COLLABORATIVE SKILLS by:

• Communicating with other departments to ensure order completion.
• Collaborating with the marketing team to help drive lead generation. 
• Supporting the company by completing other duties as assigned.

You use your TECHNICAL SKILLS by: SKILLS by:

• Developing and maintaining a high level of knowledge about the company’s residential products and services.

You use your CUSTOMER SERVICE

• Greeting incoming callers or walk-in retail customers quickly and in a friendly and helpful manner. 
• Partnering and engaging with customers to understand their needs and objectives. 
• Assisting customers with new service requests, service plan changes.
• Responding to customer and potential customer requests by providing the information requested or determining who best can assist and route the request to the appropriate responder.  

You utilize your ADMINISTRATIVE SKILLS by:

• Managing contacts, opportunities and sales activity via CRM and other software accurately and timely. 
• Planning and organizing events or coordinating with community partners to participate in local events. 
• Assisting with competitive research and reporting.
• Processing customer payments by opening mail, accepting payments from walk-in customers, posting payments, balance payments with cash book, and preparing bank deposit. 
• Completing administrative tasks for service plan changes, disconnects, trouble tickets and various files and reports. 

As a successful employee, you will demonstrate the following professional skills as you carry out your position:

• Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
• Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
• Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations.
• Presentation – Deliver business, non-technical, and limited-technical presentations.
• Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold company values.
• Organizational Support – Follow company policies and procedures and complete other duties as assigned.
• Judgment – Include appropriate people in decision-making process.
• Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well.
• Planning and organization – Organize and manage multiple priorities; plan work activities; use time efficiently; plan for additional resources; set goals and objectives; meet deadlines.
• Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. You are representing the company both with current and prospective customers but also with key community leaders and organizations; present yourself accordingly. 
• Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
• Task & Detail-Oriented – Manage and follow through on multiple tasks, items, and communications in a timely manner; focus and concentrate; perform tasks with a high-level of accuracy and attention to detail.
• Reliability – Consistently demonstrate reliability and a strong commitment to your role, ensuring tasks are completed accurately and on time. Moreover, as a critical part of our team, you will cultivate and maintain positive, collaborative relationships with colleagues, contributing to a team-oriented culture based on mutual respect, cooperation, and shared success.

Requirements

You will meet the following educational, licensing, certification, and work experience requirements:

• High School diploma or equivalent
• Bilingual Spanish Speaking
• Demonstrated ability to leverage sales techniques in a customer service environment, effectively converting customer inquiries into tangible sales opportunities.
• Experience in office productivity software (email, calendar, word processing, spreadsheets, presentation software, etc.). 
• Hold and maintain a valid driver’s license; driving record must meet the criteria of the company’s insurance carrier for acceptance of coverage. 
• 1-3 years of customer service and sales experience preferred.
• Experience in basic bookkeeping and handling cash preferred

You will consistently demonstrate the Twin Valley Core Values:

Humor & Fun

1. We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails.
2. We collaborate and value sharing our unique perspectives.
3. We’re inclusive and create activities that align with people’s interests and passions.

Resilience

1. We pride ourselves in meeting high-pressure challenges
2. We never quit and demonstrate the ability to see daunting assignments through … successfully.

Lead by Example

1. We demonstrate courage in having crucial (and sometimes “tough”) conversations.
2. We are reliable and highly accountable in our use of systems and tools.

Continuous Improvement

1. We’re creative thinkers who can adapt to evolving situations.
2. We’re humbly confident, know our stuff, are willing to coach and be coached.
3. We’re willing to make “healthy” self-sacrifices for the greater good.

“Team First” Initiative

1. We are pro-active and stay on top of training and certifications.
2. We willingly take on more responsibility if we see a need and can assist.
3. We view individual accountabilities as representing the whole team.

You are able to work in the following environmental and working conditions:

• Travel to company and customer locations in varying conditions. 
• You have the physical capability, mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without reasonable accommodation.
• Included as part of this job description is a table of physical and mental job requirements specific to the area of employment.

Respectful Work Environment

Twin Valley Family Companies (TVFC) believes in providing a respectful and inclusive workplace and is an Equal Opportunity Employer. TVFC does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Applicants and employees who need assistance or an accommodation due to a disability should contact human resources.

PHYSICAL AND MENTAL ESSENTIAL FUNCTIONS – SALES POSITIONS

All employees, including those who become disabled, must be able to perform the essential job function listed below, either unaided or with the assistance of a reasonable accommodation. The functions listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This document does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.