Field Operations Associate

Shift: Monday – Friday, 8:30 AM – 5:00 PM (mandatory on-call rotation and overtime per business needs)

Location: 13300 James E Casey Ave, Suite 100, Englewood, CO

Summary:

The Field Operations Associate is responsible for the distribution of products and services for our representatives and customers to include order entry, picking, shipping, tracking and usage. Additional accountabilities include processing incoming orders for materials, merchandise, and services. Additional responsibilities may require you to inform customers of receipt, shipping, and delays; prioritize urgent requests and ensure shipments are complete for delivery and processing returns; accurate inventory tracking and record keeping, warehouse inventory cycle counting and optimizing inventory utilization.

What You Will Do:

• Inspect incoming and outgoing products, stock, and kits for damage, defects, shortages, or compliance with specifications, and report issues as needed.
• Track and manage inventory levels through cycle counts, usage records, and coordination with internal departments to ensure availability and timely replenishment.
• Process product orders and maintain accurate account records, including data entry, reporting, and filing.
• Coordinate shipments and delivery logistics by working with drivers, distribution, warehouse, and carrier personnel; assess and troubleshoot delivery issues.
• Support quality control initiatives and safety regulations by maintaining clean, organized workspaces and handling materials and equipment properly.
• Address and investigate customer complaints and service level discrepancies, offering resolution and reporting outcomes.
• Organize, retrieve, and stock goods, including surgical kits, from various sources, ensuring timely setup and shipment.
• Participate in on-call rotation and assist with alternative product sourcing, including loaner banks, consignments, and inter-warehouse collaboration.

What You Need:

Required:

• High school diploma or equivalent
• 2+ years of relevant experience
• Lift/push/pull up to 50 lbs.
• Driver license with good driving record

Preferred:

• Delivery/warehouse/inventory control experience
• Associate’s degree