Field Operations Lead

Overview

What we do

What you'll do

• Own the operational ramp of new deployments—take a freshly installed site and develop it into a smooth, predictable, at -goal operation.


• Investigate every hour of below -goal performance—throughput gaps, downtime, bottlenecks—and trace each one to a concrete root cause.


• Lead on -site teams (operators, technicians, customer staff, and engineers) to design and implement fixes, and get on the floor to do the work yourself when that's what it takes.


• Engineer the physical environment—robot placement, workstation layout, material flow, staging, and traffic patterns—to remove friction and maximize uptime.


• Diagnose and troubleshoot machinery and hardware issues, and partner with Engineering to turn recurring failures into product and process improvements.


• Build the operational dashboards and KPIs that expose where time and throughput are being lost, and use them to drive accountability.


• Develop Standard Operating Procedures (SOPs) for steady -state operations, edge cases, and safety protocols so a site keeps running smoothly after you move on to the next one.

What you bring

• 6+ years in operations, with a track record of standing up new sites, lines, or deployments and bringing them up to performance.


• Demonstrated root -cause rigor: you quantify performance gaps, run structured investigations (5 Whys, fishbone, time studies), and prove out fixes with data.


• Hands -on comfort with machinery, automation, or robotics—you can read a physical environment, spot the bottleneck, and aren't afraid to get dirty.


• Experience optimizing physical workflows (layout, material flow, throughput) in warehouse, manufacturing, fulfillment, or similar environments.


• Proven ability to lead and rally on -the -ground teams under pressure, including people who don't report to you.


• Strong project management skills to drive multiple concurrent deployments and fixes across sites to completion.


• Willingness to travel extensively to customer sites (frequently 50%+) and occasionally work irregular hours to support 24/7 operations.


• Bonus: Lean/Six Sigma, industrial engineering, or direct experience deploying or maintaining robotics/hardware in the field.

Additional Notes

• Heavy travel required—this is a field -first role centered on customer site visits.


• Need to be located near a major US airport; willing to relocate to San Francisco, CA preferred.


• Spanish fluency a plus given deployment and operator footprint.