SERVPRO of the Saint Croix Valley Field Operations Support Manager
Do you love helping people through difficult situations?
Then, don’t miss your chance to join our Franchise as a new Field Operation Support Manager. In this position, you will make a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!
We’re seeking someone who is great on the phone, who has excellent attention to detail, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
Primary Responsibilities
GENERAL
- Receive and manage inbound phone calls or requests
- Perform detailed and accurate data entry
- Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team
- Manage subcontractor certifications, insurance and other documentation
- Act as the Subject Matter Expert for all office related technology and processes
- Ability to problem solve
- Perform ad-hoc projects
- Collaborate and assist other departments, as needed
JOB FILE COORDINATION
- Monitor job file status to ensure accuracy in all job file documentation daily
- Communicate with crews to ensure all required documentation is captured on site at point of task
- Create/review estimate based on scope and photos
- Maintain accurate work in progress board for all active leads/projects
- Monitor and ensure all client requirements are followed
- Maintain internal and external communications with all stakeholders
- Review timestamps and other datapoints to reflect accurate reporting
- Complete and review job file documentation for final upload and the audit process
- Perform internal audit of all projects to ensure estimate captures all work performed
- Perform all job close-out activities
ACCOUNTING
- Create invoices
- Perform basic A/R collections
MARKETING
- Provide excellent customer service and monitor online reviews
- Manage disposition and lead sources
- Assist with marketing efforts including database quality control
HR
- Assist in employment recruiting activities
- Provide HR administrative support
- Manage employee onboarding and training
Position Requirements
- 2+ year(s) of administrative or office-related experience
- Excellent organizational skills and strong attention to detail
- Problem solving and self-guided learning skills
- Being comfortable taking charge of new initiatives and guiding the team through change
- Knowledge of basic accounting and bookkeeping software
- Possess polite, confident, and excellent customer service skills
- Experience in service industry environment
- Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to quickly learn new software, including Xactimate® and proprietary CRM software
- Minimum of HSD/GED
- Able to successfully complete a background check subject to applicable law
Hours
- 40 hours/week, flexible to work overtime when required
Pay Rate
Competitive pay based on experience
SERVPRO of the Saint Croix Valley is an EOE M/F/D/V employer
Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21
Compensation: $60,000.00 - $75,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
Salary :
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