Field Operations Team Lead

What you will do-  

Provide leadership and expertise for loaner kit/order fulfillment.  Oversee the distribution of products/services for our representatives and customers to include: order entry; picking, shipping, tracking, creating driving routes and usage.  Track inventory accurately, record keeping, warehouse inventory cycle counting, managing expired products and optimize inventory utilization.  Maintain a state of constant audit readiness and assist with preparation for audits.  Implement processes that optimize and track warehouse inventory, which accounts for up to 50% of Branch’s inventory assets. 

• Meet established metrics for operations (i.e. turns, service levels) 

• Compile and inspect incoming/outgoing kits/products for compliance with specifications and usage 

• Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations 

• Process orders for products while conferring with distribution, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace deliveries 

• Investigate customer complaints/track service levels and problem solve any discrepancies 

• Utilize processes and tools for scheduling surgeries 

• Work with internal resources for alternative product obtainment (e.g. loaner bank, other warehouses, consignments) 

• Managerial duties including but not limited to: training, coaching, performance management and evaluation, compensation management, recruitment and terminations 

• Complete other duties as assigned 

What You Need -  

Required -

• BS/BA in business or related discipline OR 6+ years of equivalent relevant experience in lieu of degree

• Valid Driver’s license with good driving record  

• Ability to work flexible hours, as needed to support the business needs, including weekend and evening call/participate in rotational on call as needed

• Ability to lift, push, pull and carry up to 50 lbs 

Preferred -

• Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment