FIELD OPERATIONS TECHNICIAN I

Description

FastBridge Fiber is a modern fiber-optic internet service company providing ultra-fast and highly reliable service to homes and businesses over our newly constructed all-fiber network. 

The network is built with today's customers in mind; customers with multiple connected devices demanding the fastest speed and highest reliability. Customers enjoy hassle-free pricing plans and attentive customer service with FastBridge Fiber, unlike those services offered by monopoly communications companies.

FastBridge Fiber is committed to hiring and investing in the local communities we serve. We embrace a philosophy that is built upon respect, trust, and flexibility.

FastBridge Fiber is supported by equity financing from Guggenheim Investments, and we are all committed and focused on rapidly growing our footprint!

This position is responsible for the preparation of installation and restoration of fiber to the home (FTTH). This may include but is not limited to, prepping the wire from the terminal to the home, laying a temporary cable into the ground, flagging it or marking it, which may include burial of the wire (using a shovel or other appropriate equipment). In home WIFI analysis with the customer(s).

Duties & Responsibilities

• Perform assigned preparation of the wire in accordance with established codes, procedures, and industry standards.
• Customer education of streaming services using Amazon firestick, Roku, or equivalent.
• Complete and adhere to all necessary safety training, standards, and regulations.
• Maintain assigned company vehicle in accordance with company policies and procedures. 
• Ensure vehicle has the proper equipment to complete assigned work (CPE, installation materials, tools, and test equipment).
• Focus on meeting or exceeding individual and team objectives and key customer success metrics.
• Interact with the customer to educate and negotiate the proper placement of the wireless router; ensures the customer is satisfied with the work performed. Responds to inquiries and provides follow-up.
• Perform other duties as requested.

Requirements

Education & Experience

• High school diploma or GED required.
• Driver's License Required
• Clean Driving Record Required
• Clean Background Check Required

Want to know more about what we stand for? At FastBridge Fiber we care about narrowing the digital divide and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Learn more at: fastbridgefiber.com