Field Quality Control Technician

Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in Kenya, with the aim of providing affordable access to content and Internet to low-income members of society.

We are growing very fast to cover the rest of Kenya and eventually Africa. It is envisaged that the success of the business will grow to over 150 networks across East Africa. It is from this background that we seek prospective candidates to fill the role of a Field Quality Control Technician.

At Poa, we pride ourselves on being a values-driven company and we love working with values-driven employees. Poa's vision is “Internet in every home in Africa”. To achieve this vision, we live by our values, captured in the acronym, We CONNECT. At Poa, we: Create a better world for the people we serve, Open our eyes to problems and opportunities, Never stop learning never stop moving forward, Name it, own it, solve it, Engage with the bigger picture even in the details, Care about each other and Tujienjoy kazini.

Job Purpose :

Responsible for quality audit of all Customer wireless installs & Field Support services.

Location:

Nairobi

Role Responsibilities and Accountabilities: 

1. Monitor the performance of field technicians by providing ongoing feedback, coaching, and formal performance evaluations to ensure high-quality work and optimal productivity.


2. Ensure full compliance with safety regulations, legal requirements, and industry standards during all installation and support activities.


3. Support technicians in troubleshooting complex technical issues by offering expert guidance to enable timely and effective resolution in the field.


4. Conduct regular site inspections to verify adherence to quality standards and identify opportunities for continuous improvement.


5. Address on-site inquiries and customer complaints promptly, ensuring high levels of customer satisfaction and service excellence.


6. Foster a positive, collaborative work environment that promotes teamwork, professionalism, and continuous improvement.


7. Maintain zero compliance-critical errors by ensuring all assigned site installations meet 100% compliance with applicable legal and regulatory requirements.
   

Minimum Qualifications, Regulatory and Legal Requirements

1. Must have at least 1 year of experience in Wireless installation or a related field.


2. Must have Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment.   

Competencies and Attributes

1. Diploma in Electronics & Electrical Engineering, Telecommunications, IT or related


2. At least 2 years of experience in Wireless installation or related field


3. In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations.


4. Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment


5. Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians.


6. Strong attention to detail and accuracy in maintaining records and preparing reports.


7. Familiarity with different types of cables, connectors, and termination methods.


8. Ability to work independently and as part of a team, following instructions and meeting deadlines.


9. Physical stamina and ability to work in various environments, including outdoor and confined spaces.


10. Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders.


11. Adherence to safety protocols and procedures.
    

What’s In It for You? 

1. A competitive monthly salary. 


2. Additional company benefits: Medical cover, airtime allowance and transport allowance. 


3. Career growth opportunities in a rapidly expanding company.


4. Exciting work environment and culture with a dynamic, supportive team.
   

                                                 "We encourage Women and Persons with Disability (PWD) to apply"