Field Service Apprentice

The Field Service Apprentice is the entry-level position on the field service technician track. This role learns the fundamentals of electrical field service through hands-on training under direct supervision of senior technicians and Field Engineers. The apprentice supports basic maintenance, inspection, and testing tasks while building the technical knowledge, safety habits, and professional practices needed to advance to FST2. Success in this role is measured by safety compliance, training completion, attention to detail, and demonstrated readiness to take on independent task ownership.

Core Responsibilities

Learning & On-the-Job Training

• Work alongside senior technicians and Field Engineers to learn maintenance, inspection, and testing procedures on low- and medium-voltage electrical equipment.
• Observe and assist with switchgear, breaker, ATS, generator, transformer, and PDU service activities.
• Complete assigned training modules, OEM training, and certifications on schedule.
• Ask questions, take notes, and apply feedback from mentors to build technical skill.

Field Support Tasks

• Perform basic visual inspections under direct supervision and report findings.
• Assist with cleaning, lubrication, and basic mechanical checks on field equipment.
• Stage tools, test equipment, and parts at the work site; help with setup and teardown.
• Assist with measurements such as voltage, continuity, and basic insulation resistance under direct supervision.
• Support documentation by recording observations, readings, and equipment data on test sheets.

Safety, Isolation & Grounding

• Participate in lockout/tagout (LOTO), grounding activities, and verification of zero-energy states under direct supervision.
• Participate in Job Hazard Analyses (JHAs) and on-site safety briefings.
• Wear required PPE at all times and follow all NFPA 70E, OSHA, and customer site safety requirements.
• Immediately report unsafe conditions, near misses, or equipment concerns to the senior technician on site.

Tools, Materials & Vehicle Care

• Maintain accountability for assigned tools, test equipment, and materials.
• Help load, unload, and organize service vehicles; ensure tools are clean and serviceable.
• Track and report tool calibration, damage, or replacement needs.

Professional Practices

• Communicate professionally with team members, supervisors, and customer personnel.
• Arrive on time, in proper uniform and PPE, and prepared for the day's work.
• Complete time entries, expense reports, and basic field documentation accurately.
• Represent the company positively at customer sites at all times.

Required Qualifications

• High school diploma or GED required.
• Strong willingness to learn the electrical field service trade.
• Basic mechanical aptitude and ability to use common hand tools.
• Ability to read and follow written procedures, safety instructions, and basic technical documentation.
• Ability to take direction, accept feedback, and work as part of a crew.
• Must be at least 18 years of age.
• Valid driver's license required and must be maintained throughout employment; reliable transportation to the home shop.

Preferred Qualifications

• Active enrollment in or completion of a trade school, electrical program, or registered apprenticeship.
• Military electrical, electronics, or maintenance training (e.g., Navy electrician, Army prime power, Air Force electrical systems).
• Prior experience in industrial maintenance, construction, automotive, or other hands-on trade roles.
• OSHA 10 certification.
• Basic familiarity with multimeters, hand tools, or shop equipment.

Knowledge, Skills & Abilities

• Coachability — open to instruction, willing to ask questions, and able to apply feedback.
• Reliability and punctuality; field service work depends on showing up ready every day.
• Attention to detail in tool care, documentation, and following written procedures.
• Comfort working as part of a small crew in unfamiliar environments.
• Basic verbal and written communication skills.
• Comfort with basic computer use and willingness to learn mobile/field reporting tools.

Tools & Technology

• Hand tools, basic power tools, and standard shop equipment.
• Introductory exposure to multimeters, clamp meters, insulation resistance testers (meggers), and torque wrenches.
• Mobile field service applications, time tracking systems, and basic Microsoft Office tools.

Working Conditions & Travel

• Primarily field-based at customer facilities including industrial plants, utilities, data centers, commercial facilities, and substations; some shop-based work and training as well.
• Travel typically 25–50%, primarily as part of a senior technician's crew; may include occasional nights, weekends, or overnight stays.
• Work may be performed in confined spaces, on elevated platforms, in hot/cold environments, and around energized equipment per safety rules.
• Must be able to wear required PPE including arc-rated clothing, hard hat, gloves, safety glasses, hearing protection, and fall protection as needed.

Physical Requirements

• Ability to lift and carry up to 50 lbs (23 kg) and assist with moving heavier equipment with team members.
• Ability to stand, kneel, bend, climb ladders/stairs, and work at heights for extended periods.
• Ability to differentiate conductor colors and indicator states and read instruments and displays.
• Ability to perform sustained physical work outdoors and in industrial environments.

Disclaimer

The statements above are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, or skills required. Forgent Power reserves the right to modify, interpret, or apply this job description as needed.

Equal Employment Opportunity Statement

Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class.

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