Field Service Area Supervisor (SD/ND/IA)

Eaton\u2019s Critical Power Solutions Division is currently seeking a Field Service Area Supervisor to join our team. This position will be remote from a home office but will be based in the following geographies: Sioux Falls, SD; Fargo, ND; Bismark, ND; Des Moines, IA; Ankeny, IA. Relocation assistance will be provided if needed. \u200b\n\nThe expected annual salary range for this role is $130,000 - $190,000 a year. This position is also eligible for a variable incentive program.\n\nPlease note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. \n\n \nThe Field Service Area Supervisor is responsible for directing and coordinating the activities of the UPS Field Service regional operations toward achieving sales, profit and growth goals, while continually improving quality and customer service levels within the UPS service groups. As the window to the local market, the Area Supervisor\u2019s charge is to increase the net present value of Eaton\u2019s relationship with assigned territory customers by driving near-term revenue and positioning Eaton for larger wins in the future. The Area Supervisor is responsible for leading \u0026 developing his or her direct reports, field service electronics technicians, to drive top performance and world class customer support. \n \n\n\nAt Eaton, our Critical Power Service Division delivers solutions to some of our customers\u2019 most challenging energy management requirements. We are looking for people who bring the passion for leadership and can drive innovation and engineering excellence. Let\u2019s talk about your future with Eaton! \n \n\n\nCritical Power Solutions Division designs Uninterruptible Power Supply (UPS) systems, batteries, and electronic based products to ensure reliability in the most demanding applications. UPS systems condition power to protect against power quality hazards, as well as provide continuous backup power during outages. Like an automobile, UPS systems require preventative maintenance to ensure optimal performance. \n \n\n\nMaking what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It\u2019s where bold, bright professionals like you can reach your full potential\u2014and where you can help us reach ours. \n\n## What you\u2019ll do:\n\n \n\u2022 Assure the safety of employees who work in low, medium, and high voltage work environments. Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers. \n\u2022 Assure an effective and skilled team through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training \u0026 development, and communication. Provide leadership and direction to ensure professional growth for technicians. \n\u2022 Act as sales and marketing agent in conjunction with Sales Team to ensure top line sales objectives are met. Identify and develop prospective new customers. Keep current on the trends and significant issues in the local marketplace. \n\u2022 Develop forwarding looking profit plan and monthly forecasts with accuracy so that the operation meets these numbers on a monthly (and even daily) basis. Responsible for procurement, efficient execution / ability to execute to sales quotes, cost control, leveraging subcontractors, inventory management, managing receivables and turn of backlog and projects. \n\u2022 Handle escalation procedures in accordance with our 24/7 service business. Makes sound business decisions on the fly when support functions are unavailable. \n\u2022 Be a good corporate citizenship and demonstrates behavior aligned with the Eaton Leadership profile. \n\n## Qualifications:\n\nRequired (Basic) Qualifications: \n\u2022 Bachelor\u2019s Degree from an accredited institution \n\u2022 Minimum of two (2) years of supervisory experience \n\u2022 Possess and maintain a valid and unrestricted driver\u2019s license \n\u2022 Must be legally authorized to work in the United States without company sponsorship.\n\n \nPreferred Qualifications: \n\u2022 Experience leading a remote team \n\u2022 Strong knowledge of uninterruptable power systems and control products, as well as field service practices and procedures and quality programs. \n\u2022 Large technical project leadership experience \n\u2022 Previous experience with hyperscale customers \n\n## Skills:\n\nPosition Success Criteria: \n\u2022 Demonstrated leadership qualities aligned with the Eaton Leader profile. \n\u2022 Strong financial and business acumen. \n\u2022 Strong collaborative skills; ability to successfully work in a matrix environment. \n\u2022 Demonstrated success in: a) driving zero incident safety culture; b); performance results; c) building high performance teams; d) leading cross-functionally; e) developing and retaining leaders; f) driving organizational change.\n\nAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates\u2019 privacy rights and data security will be protected in accordance with applicable laws. \n\nWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.\n