Field Service Coffee Technician

We have an opening for a Field Service Coffee Technician to service our cafes, wholesale customers, and third-party providers out of our Nashville facility. 

This position is considered entry level and offers on-the-job training, but if you have prior experience in this field or similar fields, you are definitely encouraged to apply.

Our technician’s role is pretty similar to an HVAC tech - but for coffee. You will install, diagnose and repair a variety of commercial coffee & espresso machines, inside our shop as well as on-site at locations across the state (and neighboring states periodically).
A company vehicle and tools are provided if needed.
Uniforms are not provided and are not required, but some sites may require personal signage. Just presentable attire, no shorts or holes in anything, no jewelry for safety reasons. Boots or non-slip shoes are recommended. Long sleeves are recommended to avoid cuts and burns.

Our first priority is to make sure this is going to be a comfortable fit for you, so we can build a stable and reliable relationship together; our field has a consistent high demand for service, so the first thing you need to know is you’ll likely spend 4 hours a day in a car, sometimes more.
Be very honest with yourself and us about whether that’s sustainable for you, because it can be extremely challenging on mental health for some personalities, and we don’t wish that on anyone.
Aside from that, if you’re curiosity driven, tend to keep busy with tasks and you enjoy a good challenge, then this could be an ideal position for you.

Hours of Operation: Monday - Friday, approximately 8:00am - 4:00pm.

Full Time: 30-40 hours a week.

Pay: $22-$27 per hour depending on experience, plus full health, dental, and vision insurance available, and lunch. Paid vacation time and retirement packages are available after 1 year of employment.

Additional Pay:

• $50/month cell phone reimbursement.
• Paid rotating On-Call Weekends *required*

 Responsibilities

• Preventative Maintenance visits
  • Equipment calibration
  • Parts replacement
  • Water filter replacement
• Emergency service calls and equipment installations, average 3 per day
• Keeping company vehicles clean, organized, fueled, and serviced
• Daily submission of work orders to accounting
• Manage truck stock parts and communicate any reorders to Tech Manager
• Educating customers on how to use equipment
• Being a brand ambassador for customers while on-site

Minimum Requirements

• Proficiency using common hand tools
• Valid driver’s license
• High School Diploma or equivalent
• Adequate transportation and cell phone
• Excellent verbal and written communication skills
• Proficiency using a laptop and smartphone for data entry and navigation
• Excellent personal time management and organization skills

Preferred Skills

• Background in coffee tech or other technical service
• Electrical, automotive, HVAC or plumbing knowledge
• Other experience in the coffee industry
• Training or certification from our listed coffee equipment vendors: Bunn, Fetco, Wilbur Curtis, Newco, La Marzocco, Nuova Simonelli, Mahlkonig, Mazzer, Franke, Eversys

Physical Demands

• Heavy lifting required, up to 75lbs. Commercial espresso machines, coffee brewers, grinders, etc. 
• Regularly requires bending, squatting, standing or sitting for long hours, and competent arm & hand motion. 
• Balance - high reaching areas and tall machines may require the use of a step ladder
• Good vision at near range for service, and far range for driving.

Key Competencies

decision-making | judgment | problem analysis and problem-solving | planning and organizing  communication | hospitality-focused | quality oriented | teamwork | adaptability | flexibility | high energy level | stress tolerance | work ethic | empathy | self awareness | intelligence | the desire to learn 

Frothy Monkey Roasting Company offers an inclusive and creative workplace. Our team members have the opportunity to collaborate with others, grow professionally, and contribute to a growing company. We extend hospitality to our guests and to each other. We offer generous benefits for full time employees and competitive pay for all positions.

90 Day Goals

• Familiarize yourself with company structure, pay, benefits, operations, and culture
• Coffee Theory 101
• Overview of parts and tools system
• Overview of filling out work orders, work order submission, and portal data entry
• Ride along with other techs to learn day-to-day operations
• Education on any unfamiliar equipment commonly serviced by the department
• Ability to perform maintenance, general repairs or installations without intervention