Field Service - Controls & Automation Technic - Join a Market Leader

RG Group is a growing family-owned business that has been providing trusted expertise in the fluid handling and motion control industry for over 65 years. As a family-owned business, we encourage a culture where associates feel cared for and valued. To foster a team-oriented, engaged, and productive work environment, RG Group makes every effort to provide ongoing learning and career advancement opportunities, competitive pay and benefits, and flexible work schedules.

Position Summary:

The Field Service – Controls & Automation Technician will be responsible for the fabrication, assembly, installation, commissioning, repair, training and technical support of assigned orders relating to automation, controls and electronic products within a customer’s location and/or within RG Group. Additionally, the Field Service - Controls & Automation Technician will be responsible for timely and quality service, supervision, and the design/quote process for assigned orders as they will be the subject matter expert.

Essential Functions:

1. Fabricate, commission, install, troubleshoot and repair controls/automation systems & equipment
2. Perform preventative and corrective maintenance on controls/automation systems by utilizing reference materials including manuals, drawings and procedures
3. Troubleshoot controls/automation systems using knowledge of microprocessors, programmable controllers, electronics, circuit analysis, mechanics, sensor or feedback systems.
4. Conduct tests, inspections and evaluation of mechanical, electrical and software components relating to controls/automation systems and equipment
5. Build electrical panels and the wiring of electrical devices.
6. Seek sales opportunities while ensuring customer satisfaction. In addition to keep accurate records of service calls, maintain inventory of service parts, tools, and test equipment.
7. Set parameters, positioning and sequences for an automation system
8. Calibrate equipment to achieve optimum performance
9. When needed, provide support and backup for the fabrication, assembly and installation of pneumatic systems, hydraulic systems and all product supporting these systems
10. Develops an organized approach to solving problems
11. Operate independently in the field and directly with customers
12. Respond to customer emergency service requests
13. Assist with updates and modifications to control/automation systems at customer sites and training customers on the use and maintenance of equipment.
14. Be responsible for delivering high quality service and customer satisfaction, as well as, working well with the team and providing support/ coverage as per business needs.
15. Facilitate project management as a supporting role to the Project Manager
16. Overnight travel is required

Knowledge, skills and abilities (minimum job competencies required for the job):

1. Knowledge of design and product specifications as it relates to controls, automation systems, pneumatic systems and hydraulic systems.
2. Knowledge of and familiarity with controls, automation systems and electronic components, including drawings and schematics
3. Knowledge of and familiarity with pneumatic systems and hydraulic systems, including drawings and schematics
4. Experience with fabrication and field installation of controls, automation systems, pneumatic systems and hydraulic systems.
5. Ability to work safely in any environment and comply with any customer or agency safety requirements.
6. Good math and reading skills
7. Skills to effectively manage time and meet all necessary deadlines
8. Effective communication skills, both written and verbal
9. Demonstrated dependability and ability to work independently
10. Able to lift up to 25 pounds regularly and up to 75 pounds occasionally
11. Able to spend majority of day on feet in a manufacturing environment.
12. Valid driver’s license and good driving record.

Environment:

1. 1. Office, Customer Facilities, and job sites
2. 2. Must have flexibility in work hours including evenings and weekends
3. 3. Light to Moderate travel required, some overnight and international travel required

Education and Experience:

1. - High School diploma or equivalent required. Additional technical schooling is preferred.
2. - 3-5 years successful Project Management experience

The greatest of the RG Group’s resources is our associates. Dedicated, intelligent and entrepreneurial team members are empowered with the authority to make decisions they believe will add value to our company as well as the customers and manufacturers we serve. Appropriately, RG Group’s benefit and compensation package rewards associates for their individual and collective contributions.

RG Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.