Field Service Engineer

The Field Services Engineer is dedicated to resolving consumer quality field concerns timely and cost effectively.  This role will perform sample investigations to determine root cause and issue corrective actions while regularly interacting with internal and external customers. Field Service Engineers will have a specialty within one of the Fortune Brand companies

RESPONSIBLIITIES:

• Handling daily field returns for any of the Fortune Brand companies
• Developing and performing standard and testing as required to determine facts regarding returns
• Integrating with the CAPA process to initiate long term corrective actions
• Monitoring the field issues to ensure they are being resolved in a timely manner
• Work with sales and transportation to gather and send replacement materials to end customer
• Work with vendors to ship replacement materials when appropriate
• Serve as a point of contact for Customer Service and Sales Team questions
• Responsible for field service remediation for onsite inspections and repairs
• Identifying trends in occurrences of quality issues and creating a monthly report

• Bachelor’s Degree in mechanical engineering, physics, material science, electrical engineering, electronics, computer science or related field
• 2+ years of previous experience in an engineering role
• Metrology experience with basic tools such as calipers, micrometers, and comparitors
• Ability to read and interpret engineering specifications and drawings
• Excellent communication skills, with the ability to explain technical concepts to non-technical customers
• Ability and willingness to travel 10-20% of the time

PREFERRED QUALIFICATIONS:  

• General construction knowledge
• Hubspot reporting and tracking proficiency
• Ability to use ERP systems
• Proficiency in Wi-Fi, Z-Wave and Bluetooth technologies for device communication and integration

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $60,000 USD - $99,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at www.fbin.com/careers>.