Field Service Engineer

The Field Services Engineer is dedicated to resolving consumer quality field concerns timely and cost effectively.  This role will perform sample investigations to determine root cause and issue corrective actions while regularly interacting with internal and external customers. Field Service Engineers will have a specialty within one of the Fortune Brand companies

The Field Service Team is dedicated to resolving consumer quality field issues in a timely fashion at the lowest cost to Fortune Brands. We are seeking a highly skilled and customer-focused Field Service Engineer with a strong background in electrical engineering and experience in software development kits (SDKs), APIs, and wireless communication technologies such as Wi-Fi, Z-Wave, and Bluetooth. The ideal candidate will be responsible for providing on-site technical support, troubleshooting, installation, and maintenance for our consumer-connected products. The role requires a deep understanding of both hardware and software, with the ability to ensure seamless operation and integration of connected devices.

RESPONSIBILITIES:

• On-Site Installation & Troubleshooting:
  • Install, configure, and test consumer-connected products at customer sites, ensuring they meet quality standards.
  • Troubleshoot and resolve hardware, software, and connectivity issues related to Wi-FI, Z-Wave, and Bluetooth communication protocols.
• Customer Support & Training:
  • Provide on-site customer support, addressing technical inquiries, and guiding clients through product setup and usage.
  • Provide training to customers on the operation of connected products and troubleshooting techniques.
• SDK & API Integration:
  • Understand our software development kits (SDKs) and APIs to troubleshoot integration and customized solutions for clients.
  • Collaborate with internal development teams to ensure smooth integration between hardware and software for seamless user experiences.
• Documentation & Reporting:
  • Document field service activities, including customer interactions, troubleshooting steps, resolutions, and maintenance performed.
  • Provide detailed feedback on product performance, usability, and areas for improvement.
• Technology Expertise:
  • Maintain a deep understanding of wireless communication technologies, including Wi-Fi, Z-Wave, and Bluetooth, and their applications in consumer devices.
  • Stay current with industry trends, new technologies, and product innovations.

• Education:
  • Bachelor’s degree in Electrical Engineering, Electronics, Computer Science, or a related technical field.
• Experience:
  • Minimum of 3 years of experience in a field service engineer role, preferably in consumer electronics or IoT devices.
  • Hands-on experience working with SDKs, APIs, and custom software solutions for consumer products.
  • Proficiency in Wi-Fi, Z-Wave, and Bluetooth technologies for device communication and integration.
• Skills:
  • Strong electrical engineering background with the ability to diagnose and resolve hardware and software issues.
  • Familiarity with network troubleshooting tools and wireless communication protocols.
  • Experience with programming languages and scripting (e.g., Python, JavaScript, C++) is a plus.
  • Strong problem-solving and analytical skills, with the ability to think critically in high-pressure environments.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical customers.

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $60,000 USD - $99,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at www.fbin.com/careers>.