Field Service Engineer

Job Summary

The Field Service Engineer is responsible for providing on-site technical support, including preventive maintenance, troubleshooting, repair, calibration, installation, and customer training for complex analytical instruments. The role requires strong technical expertise, independent problem-solving skills, and a commitment to customer satisfaction while supporting equipment performance and reliability.

Duties & Responsibilities

• Perform preventive maintenance, troubleshooting, repair, and calibration of analytical instruments.
• Install and configure equipment at customer locations.
• Provide customer training on instrument operation and maintenance.
• Diagnose and resolve technical issues using electronic schematics, test equipment, and repair tools.
• Manage service-related inventory and replacement parts.
• Coordinate travel schedules and service assignments efficiently.
• Complete administrative and service documentation accurately.
• Ensure high levels of customer satisfaction through professional technical support.
• Travel frequently to customer sites to perform field service activities.

Requirements

• Experience troubleshooting, repairing, and maintaining complex analytical instruments.
• Ability to work independently and manage service assignments.
• Knowledge of electronic schematics, test equipment, and repair tools.
• Associate degree in Engineering or a related technical field.
• Ability to travel frequently, including overnight travel.
• Valid driver's license and ability to travel as required.
• Strong customer service, communication, and technical problem-solving skills.