Field Service Engineer - Cincinnati, OH
Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.
We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for four consecutive years from 2022 to 2026.
If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.
Position Summary:
We are seeking a Field Service Engineer based in Cincinnati to support customers throughout the region. This is a salaried, field-based role that requires extensive travel, primarily within the local and regional area.
The ideal candidate is a hands-on technical professional who enjoys troubleshooting complex systems, thrives in a customer-facing environment, and is flexible with travel and scheduling. In this role, you will install, maintain, and service advanced medical laser systems while delivering responsive, high-quality technical support and building strong customer relationships.
Key Responsibilities:
- Install, service and maintain medical laser systems; Nd :YAG , Er:YAG and intense pulsed light.
- Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
- Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems.
- Respond to service requests and ensure on-site repair within 48 hours.
- Ability to manage and assist in the shipment of service parts to customer sites.
- Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
- Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures
- Build trust with customers by ensuring integrity and accountability.
- Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support approaches
Qualifications:
- Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
- Electronic equipment/system troubleshooting
- Proficiency in the Microsoft Office suite required.
- Prioritization and multi-tasking skills required.
- Excellent communication, customer interaction and phone interaction skills required.
- Work Experience and Education:
- Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting/technical support/ customer service/dispatch experience.
- Medical devices experience a strong plus
Benefits and Compensation:
The salary range for this position is $100k - $110k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.
FULL-TIME/PART-TIME Full-Time
POSITION Field Service Engineer
LOCATION Cincinnati, OH
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