Field Service Engineer - CT

Job Title: Field Service Engineer

Division/Department: Flint DPS - Xeikon America

Summary of Position

The Field Service Engineer at Xeikon is a key player in delivering outstanding technical support to our valued customers. Focused on diagnosing and resolving hardware and software issues, the Field Service Engineer ensures peak performance of Xeikon products through meticulous on-site maintenance. Repair and collaborative problem-solving. This role demands not only a strong technical background but also excellent time management skills for efficient service delivery. Additionally, the position involves adept administration to maintain accurate service records and documentation.

Major Areas of Accountability

• Keep Technical Support (TSS) updated on current customer interventions


• Escalate to TSS support if an issue cannot be resolved within one hour.


• Maintain effective part management, including handling Part Returns (RMAs).

• Proactively communicate with customers regarding service issues and promptly address their concerns.


• Keep customers informed about the current onsite ETA.


• Collaborate closely with customers to understand their technical needs and challenges.


• Ensure punctuality and leave the site in a better condition than upon arrival.

Position Requirements

Join our team and be a key player in ensuring Xeikon customers receive top-notch service throughout the entire product lifecycle. If you are a motivated leader with a passion for excellence, we encourage you to apply.