Field Service Engineer - Northern CT or Boston Area

This company is looking for a Field Service Engineer to provide technical support for their unique, custom-built material testing machines. This highly autonomous role requires extensive travel (90-100%) to customer facilities to install, commission, service, calibrate, troubleshoot, and repair equipment. You'll be the face of the company, ensuring high customer satisfaction through your technical expertise, problem-solving skills, and ability to train customers.

You'll need to be a quick learner, able to think on your feet, and adept at troubleshooting complex electro-mechanical devices using schematics and mechanical drawings. The goal is to resolve all issues on the first visit, aiming for zero call-backs. The company values individuals who are eager to learn, friendly, and capable of self-correction. While you'll receive comprehensive training on their specialized equipment, a strong foundation in electrical (up to 480V), hydraulic, and pneumatic systems is essential.

Key Responsibilities:

• Provide expert on-site technical support for custom material testing machines, including installation, commissioning, servicing, calibration, troubleshooting, and repair.
  

• Diagnose and resolve complex electro-mechanical issues using schematics and mechanical drawings, ensuring timely and complete solutions with a focus on first-visit resolution.
  

• Effectively communicate technical information and train customers on equipment operation and software, while managing your own schedule and travel within an assigned territory.
  

Requirements

• Hands-on experience troubleshooting and repairing electrical systems up to 480V, along with hydraulics and pneumatics.
  

• Ability to travel 90-100% of the time, Monday through Friday, with a company vehicle provided (personal use allowed) and all expenses reimbursed via a personal credit card.
  

• Strong independent judg​ment, problem-solving skills, and excellent communication abilities to ensure high customer satisfaction.
  

Benefits

• Medical, Dental, Vision, company pays 80% of premium and candidate pays 20%
  
• 401k with 100% match on first 3% you put in and smaller match on next 4, 5 or 6% you put in. Eligible for 401k after 6 months of employment. 
  
• Company vehicle that can be used for personal use.
  
• $55 per diem for meals
• Up to 5k bonus each year given out in 5 increments based on individual and company performance