Field Service Engineer- O&R

Job Summary

The Field Service Engineer serves as a critical link between field operations and engineering by supporting the development, improvement, and deployment of custom tooling, equipment, and repair solutions. This hybrid technical role is responsible for diagnosing complex system failures, conducting in-depth field investigations and root cause analyses (RCAs), and translating field insights into actionable design and process improvements.

Job Responsibilities

• Serve as a technical liaison between Field Service Technicians, Field Leadership, and Engineering by providing clear, accurate, and consistent communication on engineering projects and field findings.
• Maintain current knowledge of field repair practices, tooling, procedures, and emerging turbine platform requirements.
• Partner with Field Services and Engineering teams in the research, development, and validation of new tooling, equipment, and repair procedures.
• Conduct detailed field investigations and root cause analyses, documenting measurements, photographs, and observations to support continuous improvement and future design initiatives.
• Contribute to the development of work instructions, tooling concepts, and recommendations for future tooling and repair strategies.
• Assist in the design and development of custom tooling, fixtures, and equipment for both field and shop applications.
• Support drafters and engineers by assisting with 3D modeling and design using CAD and modeling software.
• Utilize precision measurement tools, including Keyence 3D scanning and probing equipment, to capture accurate dimensional data for engineering and fabrication.
• Support Specialty Services Managers with assigned technical projects, field trials, and engineering initiatives.
• Assist with material selection, sourcing, and procurement activities related to engineering and tooling projects.

Qualifications & Experience

• Bachelor’s degree in mechanical or industrial engineering (or related engineering field) preferred but not required.
• Experience or willing to learn failure analysis, reverse engineering, or applied R&D.
• Experience in metal fabrication
• Experience or willing to learn the use of diagnostic tools, data acquisition systems, and 3D modeling or CAD software.
• Excellent problem-solving skills and the ability to work independently in field environments.
• Ability to read and interpret blueprints, specifications, and technical drawings.
• Strong communication skills for cross-functional collaboration and technical reporting.
• Willingness to travel and work in various environments (indoors/outdoors, elevated areas, confined spaces).Ability to work outdoors in variable conditions and travel as required.
• Proficiency in Microsoft Office Suite.
• Ability to travel as required.
• Prior experience in wind preferred but not required
• Prior mechanical experience preferred.

Physical Requirements:

Team members will be required to adhere to all safety requirements in all work environments. 

Specific requirements include:

• Exposure to varying weather conditions, including extreme heat, cold, rain, and wind.
• Work may involve heights, confined spaces, and mechanical equipment.
• Ability to lift, carry, or move up to 50 pounds.
• Prolonged periods of walking, standing, bending, crouching, and climbing during onsite inspections.
• Ability to climb vertical ladders and work at heights of at least 300 feet.
• Ability to wear all required personal protective equipment
• Travel up to 60%