Field Service Manager

Field Service Manager - Join Our Management Team!

Are you a dynamic leader with a passion for coaching teams, delivering top-tier service, and driving operational success? Natran Green Pest Control is looking for a Field Service Manager (FSM) to lead our team of service technicians in providing exceptional pest control solutions to our valued customers. If you thrive in a fast-paced environment, excel at team development, and are committed to customer satisfaction, we want to hear from you!

Why Natran?

At Natran Green Pest Control, we believe in creating a healthier home and environment for our customers with eco-friendly pest control solutions. As a leader in the industry, we are committed to excellence, integrity, and continuous improvement. When you join our team, you become part of a company that values your expertise and leadership.

What You’ll Do:

• Lead and manage a team of varying skill levels, including Apprentices, Standard Technicians, Specialty Technicians, and Master Technicians.
• Set the standard by consistently modeling professionalism and high-quality service in all interactions.
• Oversee scheduling and service assignments to ensure optimal route efficiency and coverage.
• Conduct field audits to assess technician performance, customer interactions, and adherence to safety and service standards.
• Train and mentor technicians, providing ongoing coaching and development to elevate team performance.
• Address escalated service issues, customer complaints, and cancellations to maintain high customer satisfaction and retention.
• Monitor performance metrics, identify areas for improvement, and implement strategies to enhance operational efficiency.
• Ensure service vehicles, equipment, and supplies are properly maintained and operational.
• Collaborate with the Branch Manager on workforce planning, service process improvements, and operational efficiencies.
• Participate in hiring and recruitment efforts to grow and strengthen the technician team.

What You Bring:

• 3+ years of field service operations experience, 1-2 years in a supervisory role strongly preferred.
• Certified Applicator License with Termite and Lawn & Ornamental categories (or willingness to obtain).
• Strong leadership skills with the ability to coach, mentor, and develop a diverse team.
• Excellent communication and interpersonal skills to build relationships with team members and customers.
• Proficiency in technology and software such as Google Suite and FieldRoutes.
• Ability to handle conflict, stress, and problem-solving in a fast-paced environment.

Physical & Work Environment:

• This is a field-based management role, requiring both in-office planning and on-site fieldwork with technicians.
• Must be able to lift up to 50 lbs, work outdoors in varying weather conditions, and conduct physical inspections as needed.
• Occasional travel to other branch locations or off-site meetings may be required.

Why You Should Apply:

• Competitive salary & performance-based incentives.
• Comprehensive benefits package (health, dental, vision, 401k).
• Growth opportunities in leadership and professional development.
• Work with a supportive, high-energy team dedicated to delivering top-tier service.

If you’re ready to take the next step in your career and lead a high-performing team in an industry that makes a difference, apply now to join Natran Green Pest Control as a Field Service Manager!