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Field Service Manager

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Job Description - Field Service Manager

FIELD SERVICE MANAGER


NASHVILLE, TN


FULL TIME


About Us


Since 1940, Stansell Electric Company, Inc. has been a leading provider of quality electrical contracting and related services. Today, Stansell Electric continues as a family-owned company with second and third generations carrying the legacy. The core values of the company: Quality, Customer Satisfaction, Enjoyment, Care for Employees, Honesty, and Investing in Resources; are the ultimate legacy established over 80 years ago and carried on by the amazing team today.


How Stansell Makes a Difference


By Growing our People, Serving our Customers, and Building our Communities, we stand out as the leading multi-disciplined electrical contractor and systems integrator in the Southeast. Stansell Electric provides turnkey solutions in the Transportation (Lighting, Signalization, ITS, Navigation), Industrial (Water, Wastewater, Manufacturing/Warehouse, Power), Commercial (High-rise, High-end complexes), and Infrastructure (Duct bank, Substation) markets.


We take pride in our unwavering commitment to Injury Free, Best Tradespeople, and Quality; while building relationships with Owners, Contractors, Architects, Engineers, and other Subcontractors. We have a strong people-first culture, a record-setting safety record, and we leverage technology to enhance the effectiveness of project delivery.


About the Position



The Field Service Manager is responsible for leading, growing, and supporting a team of field electricians to ensure high-quality service delivery, operational efficiency, and exceptional customer satisfaction. This role oversees day-to-day field operations, ensures compliance with safety and electrical standards, and drives performance through effective leadership and resource management.



Key Responsibilities


Team Leadership and Management



Supervise, coach, and evaluate a team of licensed electricians performing installation, maintenance, and repair work in the field.


Conduct regular team meetings, ride-alongs, and performance check-ins.


Manage workforce’s technical abilities and skill development..


Support onboarding and development of field technicians.



Operations and Service Delivery


Troubleshoot escalated technical issues and provide hands-on support when needed.


Ensure technicians follow company processes, quality standards, and customer service expectations.


Monitor productivity and implement improvements for efficiency and cost control.



Safety and Compliance

 

Enforce OSHA, NEC, and company-specific safety guidelines.

 

Lead, drive, develop, and coach around Injury Free.


Maintain compliance documentation and ensure all field staff have required certifications.



 

Customer Experience


Assist the Senior Service Manager in resolving issues.


Review service reports and ensure accurate completion of paperwork, work orders, and job documentation.


Qualifications Required


5-7+ years of experience in the electrical trade or field service environment.


Prior leadership or supervisory experience in a technical field.


Strong knowledge of electrical systems, codes, and safe work practices.


Excellent communication, problem-solving, and decision-making skills.


Ability to manage multiple tasks in a fast-paced environment.


Qualifications Preferred


Journeyman or Master Electrician license.


Experience with field service management software/tools.


Background in commercial or industrial electrical work.


Work Environment


Primarily field-based with occasional office work for planning, reporting, and team development.


Why this Role Matters


The Field Service Manager ensures that electricians are supported, customers are served at a high level, and operations run safely and efficiently—driving both team success and company growth.


Additional Information


Pay based on qualifications and current market



  • Health insurance

  • Dental insurance

  • Flexible Spending Account and Health Savings Account options

  • Short Term and Long-Term Disability insurance provided

  • 401k with Generous Match

  • Bonus eligibility


 

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