Field Service Manager

About BRAVAS
At BRAVAS, we transform homes into extraordinary living experiences. As the nation’s #1 luxury technology integrator, we design and deliver premium solutions - lighting, shades, A/V, networking, home automation, and more, that make life effortless, beautiful, and connected.

We partner with homeowners, architects, builders, and designers on some of the most spectacular homes in the country. And we’re growing.

The Role
We’re looking for a Service Technician to join our team and deliver exceptional client experiences through expert service, troubleshooting, and system maintenance.

In this role, you’ll be responsible for diagnosing, repairing, and supporting smart home systems across our luxury residential projects. You’ll work with products such as Control4, Lutron, Savant, and Crestron—ensuring that every system you touch performs flawlessly and every client interaction reflects the BRAVAS standard of excellence.
This is a hands-on, client-facing position where technical expertise, professionalism, and attention to detail are key to success.

What You’ll Do

• Diagnose and resolve issues with installed systems including Control4, Lutron Homeworks, Savant, and Crestron.
• Configure, program, and troubleshoot networks, control systems, A/V, and surveillance equipment.
• Utilize remote access tools to repair and stabilize network-based systems.
• Set up remote monitoring platforms and enroll clients in appropriate support plans.
• Coordinate with the Service Manager to track, document, and resolve recurring service issues.
• Communicate effectively with manufacturer tech support when necessary.
• Manage part replacements, track orders, and ensure timely completion of repairs.
• Identify opportunities for system upgrades or replacements and share recommendations with the team.
• Deliver exceptional client service, training, and support in person and remotely.
• Maintain accurate records of work orders, time entries, and job costing.
• Participate in on-call rotation as assigned.
• Maintain company tools, vehicles, and assets responsibly.
• Protect client privacy and uphold the integrity of home and network security at all times.

What You Bring

• 3+ years of experience in residential A/V or smart home system installation or service preferred.
• Strong understanding of A/V, security, lighting, and home automation systems (Control4, Lutron, Savant, Crestron, DSC, Clare).
• Ability to read and interpret home schematics, plans, and CAD drawings.
• Solid troubleshooting skills and comfort working independently in client environments.
• Strong communication and client service skills with a professional demeanor.
• Basic computer skills and ability to quickly learn job management software.
• Valid driver’s license and clean driving record.
• Ability to pass a background check; security license preferred.

Physical Requirements

• Ability to lift and carry up to 60 lbs.
• Comfortable working on ladders and in confined spaces.
• Ability to stand, stoop, and bend for extended periods.
• Willingness to work in varying indoor and outdoor conditions.
• Why You’ll Love Working Here
• Work on some of the most spectacular homes in the country.
• Join a collaborative, supportive team that values both professionalism and fun.
• Competitive pay + bonus opportunities.
• Medical, dental, vision, HSA/FSA, 401(k), PTO, and paid holidays.

Ready to Bring Luxury to Life?
If you’re passionate about design, driven to exceed goals, and eager to shape the future of luxury smart homes, we’d love to meet you. Apply today and let’s create extraordinary experiences together.
 

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.