Field Service Manager

Symetra has an exciting opportunity to join our Benefits team as a Field Service Manager!\n\n \n\nAbout the role\n\nAs a Field Service Manager, you will implement and oversee field support programs and workflows designed to deliver outstanding customer service. You will lead operations in each assigned sales office and support team for Supplemental Health Life and Disability Insurance. You will manage direct reports including Benefit Specialists (account managers for the under 500 unit).\n\n \n\nWhat you will do\n\n * Lead operations in each assigned sales office and support team for Group, Supplemental Health, Life and Disability products. Responsible for managing direct reports including Benefit Specialist (BS) and Service Support Associates (SSA).\n * Provide specific written objectives for field sales support team in field sales offices nationally.\n * Supports, enhances and monitors individual performance for each team member.\n * Interviews, hires and trains support staff in regional offices.\n * Ensure that accurate procedures are in place for all aspects of the Supplemental Health, Life and Disability under 500 employee service model. This includes but is not limited to advocating for customers on service team on claim related issues, and delivering customer related materials for administering the Supplemental Health, Life and Disability programs.\n * Understand the overall administration of new and current customers.\n * Facilitate legal and customer issues and complaints to be addressed in a timely manner by the appropriate individuals on the field service team and internal constituents.\n * Anticipate potential obstacles or trends affecting the industry and recommends solutions.\n * Participate in special projects and/or committees with a goal of improving processes\n * Develop strong relationships with key internal and external clients (to include brokers, clients, consultants and internal constituents).\n * Regularly attend customer stewardship meetings, renewal meetings, finalist presentations, etc. as part of the field sales and service team for groups with less than 500 employees. \n * Anticipate business needs in order to facilitate system and workflow enhancements and development.\n * Forecast the impact of system interfaces with other critical areas of the company, such as Underwriting, Policy Issue, Claims, Finance, and Actuarial. \n\n\n\n \n\nWhy work at Symetra\n\n\"The atmosphere at Symetra is truly different than at other companies. If you are looking for a company where your voice will matter and be heard, Symetra is the place for you.\" Sydney S. - Actuarial Associate III\n\n \n\n\"If you\u0027re looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit.\" \\- Daniel P., Director Underwriting\n\n \n\nWhat we offer you\n\nWe don\u0027t take a \"one-size-fits-all\" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.\n\n * Flexible full-time or hybrid telecommuting arrangements\n * Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%\n * Paid time away including vacation and sick time, flex days and ten paid holidays\n * Give back to your community and double your impact through our company matching\n\n\n\nWant more details? Check out our Symetra Benefits Overview\n\n \n\nCompensation\n\nAnnual Salary: $87,900 - $146,500 plus eligibility for Company Annual Bonus\n\n \n\nWho you are\n\n * High school diploma required\n * Bachelor\u0027s degree or equivalent experience\n * Life and Health License\n * 5+ years experience working in Group Supplemental Health, Disability and Absence Management\n * 3+ years of field leadership experience required\n * 3+ years experience with managing account managers and other field service personnel\n * Deep and broad industry knowledge\n * Highly skilled at presenting Symetra\u0027s products and services to the most senior levels at clients\u0027 companies\n * Ability to think strategically, define and articulate the company\u0027s claims practices\n * A positive, results-driven style, evidenced by listening, motivating, delegating, influencing and supervising the work being done\n * Occasional travel may include visits to Group field offices, customer renewal meetings, finalist presentations, stewardship meetings and industry conference, and corporate office visits to build relationships with internal constituents.\n\n\n\nWe empower inclusion \nAt Symetra, we aspire to be the most inclusive insurance company in the country. We\u0027re building a place where every employee feels valued, respected, and has opportunities to contribute.\n\nInclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.\n\n \n\nCreating a world where more people have access to financial freedom \nSymetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we\u0027re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they\u0027re buying, and we design products--and operate our company--to stand the test of time. We\u0027re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.\n\nFor more information about our careers visit: https://symetra.eightfold.ai/careers\n\n \n\nWork Authorization \nEmployer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.\n\n \n\nPlease review Symetra\u0027s Remote Network Minimum Requirements:\n\nAs a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees\u0027 internet connection:\n\n * Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC\u0027s definition of \"broadband.\"\n * Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.\n * Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.\n\n\n\nWhen applying to jobs at Symetra you\u0027ll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra\u0027s standard as outlined above.\n\n \n\nIdentity Verification \n\nSymetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.\n\n \n\nFailure to comply with verification procedures may result in:\n\n * Disqualification from the recruitment process\n * Withdrawal of a job offer\n * Termination of employment and other criminal and/or civil remedies, if fraud is discovered\n\n\n