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Field Service Manager - Grand Rapids MI

icon building Company : Applied Innovation
icon briefcase Job Type : Full Time
icon geo-alt 49512, Mi

Job Description - Field Service Manager - Grand Rapids MI


Applied Innovation is seeking a high-capacity, self-directed Field Service Manager to lead and develop a high-performing service team supporting production-level office equipment across West Michigan. This role is ideal for a hands-on leader who thrives in a fast-paced environment, values accountability, and is passionate about delivering exceptional client and team experiences. This is a full-time, onsite position, Monday through Friday from 8:00 a.m. to 5:00 p.m., located at 3223 Kraft Ave SE, Grand Rapids, MI 49512.

Duties and Responsibilities:
  • Lead, coach, and develop a team of field service professionals supporting high-volume office equipment.
  • Foster a culture of professionalism, accountability, and continuous improvement.
  • Conduct regular one-on-one meetings, team meetings, and performance reviews.
  • Ensure team members consistently represent Applied Innovation positively in all customer interactions.
  • Maintain appropriate staffing levels to meet or exceed Applied Innovation’s response time and service standards.
  • Ensure technicians have the training, tools, and resources needed to succeed.
  • Oversee daily operations while maintaining a long-term strategic perspective.
  • Support business planning, benchmarking, and ongoing process improvements.
  • Partner closely with the sales team to support customer satisfaction, retention, and growth.
  • Review customer feedback and proactively resolve service issues.
  • Communicate effectively across departments to align goals and expectations.
  • Balance company, department, and team priorities to drive overall organizational success.
  • Identify opportunities to improve service delivery, efficiency, and customer experience.
  • Understanding and alignment with the organization’s core values.
  • Other duties as assigned.

Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
  • Minimum of 5 years of experience in the office equipment industry and/or prior management experience.
  • Proven ability to lead, motivate, and manage teams in a service-driven environment.
  • Excellent organizational, communication, and collaboration skills.
  • Strong planning and prioritization abilities.
  • Creative, solution-oriented problem solver with a results-driven mindset.
  • Ability to work independently while managing multiple priorities.

Education/License/Experience Requirements:
  • High school diploma or equivalent required.
  • Driver’s license with a clean driving record. No DUI’s in the past 5 years.

Why Applied Innovation?
We offer a comprehensive benefits package, including:
  • Medical, dental, and life insurance
  • Short-term disability
  • Paid vacation and holidays
  • 401(k) retirement plan with company match program
  • Onsite fitness center
  • Paid volunteer time
  • Opportunities for professional growth and advancement
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