Field Service Manager - Grand Rapids MI

Company : Applied Innovation

Job Type : Full Time

49512, Mi

Number of Applicants

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Field Service Manager - Grand Rapids MI

Applied Innovation is seeking a high-capacity, self-directed Field Service Manager to lead and develop a high-performing service team supporting production-level office equipment across West Michigan. This role is ideal for a hands-on leader who thrives in a fast-paced environment, values accountability, and is passionate about delivering exceptional client and team experiences. This is a full-time, onsite position, Monday through Friday from 8:00 a.m. to 5:00 p.m., located at 3223 Kraft Ave SE, Grand Rapids, MI 49512.

Duties and Responsibilities:

Lead, coach, and develop a team of field service professionals supporting high-volume office equipment.
Foster a culture of professionalism, accountability, and continuous improvement.
Conduct regular one-on-one meetings, team meetings, and performance reviews.
Ensure team members consistently represent Applied Innovation positively in all customer interactions.
Maintain appropriate staffing levels to meet or exceed Applied Innovation’s response time and service standards.
Ensure technicians have the training, tools, and resources needed to succeed.
Oversee daily operations while maintaining a long-term strategic perspective.
Support business planning, benchmarking, and ongoing process improvements.
Partner closely with the sales team to support customer satisfaction, retention, and growth.
Review customer feedback and proactively resolve service issues.
Communicate effectively across departments to align goals and expectations.
Balance company, department, and team priorities to drive overall organizational success.
Identify opportunities to improve service delivery, efficiency, and customer experience.
Understanding and alignment with the organization’s core values.
Other duties as assigned.

Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

Minimum of 5 years of experience in the office equipment industry and/or prior management experience.
Proven ability to lead, motivate, and manage teams in a service-driven environment.
Excellent organizational, communication, and collaboration skills.
Strong planning and prioritization abilities.
Creative, solution-oriented problem solver with a results-driven mindset.
Ability to work independently while managing multiple priorities.

Education/License/Experience Requirements:

High school diploma or equivalent required.
Driver’s license with a clean driving record. No DUI’s in the past 5 years.

Why Applied Innovation?
We offer a comprehensive benefits package, including:

Medical, dental, and life insurance
Short-term disability
Paid vacation and holidays
401(k) retirement plan with company match program
Onsite fitness center
Paid volunteer time
Opportunities for professional growth and advancement

Original job Field Service Manager - Grand Rapids MI posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Field Service Manager Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Field Service Manager Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Field Service Manager - Grand Rapids MI

Job Description - Field Service Manager - Grand Rapids MI

Similar Field Service Manager Jobs in the US

Mobile Apps