Field Service Manager Mobility Customer Service

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility is seeking to fill a new position of Field Service Manager for assigned projects in North America.  We are seeking an individual with Rail Industry maintenance experience to fill this role that can be remotely based in the US, preferably East Coast to Mid-West. 

As the Field Service Manager, you will build and lead a Technical Support team to deliver the objectives of high standards in safety, performance, and reliability per the various Technical Support and Spares Agreements (TSSSA). Specific targets are to be aligned with the respective Siemens Project Managers of these TSSSA’s. You will also develop strong and successful relationships with aligned customers’ key collaborators and ensure the assigned Siemens Field Service team is aligned with supporting both the customers operational goals and Siemens TSSSA targets. The assigned Siemens Field Service team should likewise be aligned with the objectives of the RAMP organization who have the overall fleet reliability responsibility.  In this position you will have a team of direct reports and indirect reports that you will supervise and lead in North America (USA & Canada). High degree of collaboration and standard process sharing and lessons learned between the two field service teams working in North America.

What your day-to-day will look like:

• Responsible for the Field Services team.  The Sites and the Field Service team in general should be set up and organized appropriately to meet the demands placed on them from the TSSSA agreements.
• Ensure there is a clear understanding of the Field Service team’s expectations throughout the Field Service team.
• Promote positive collaborative relationships across the team, with customer, RAMP, Projects, Materials departments.
• Adopt continuous improvement mentality in how the Field Service can operate more efficiently, effectively and driving increased customer satisfaction.
• Provide feedback to the team regarding performance, quality, and efficiency issues.
• Provide oversight for performance, training, and career development of site managers and field technicians.
• Promote to ensure standard processes are shared between sites and shared with other teams.

To thrive in this role, you have:

• ·       Bachelor's degree in mechanical or electrical field of study preferred.  In lieu of Bachelor’s degree, a combination of education and relevant work experience with the rail industry will be considered.
• ·       A minimum of three years of comparable work experience to include maintenance management within the rail industry.
• ·       Experience in running and leading multi-functional teams in a rail environment.
• ·       Detailed technical knowledge, theoretical and practical operation of the system and components of rolling stock vehicles.
• ·       Solid understanding of maintenance management, familiarity with the locomotive industry, equipment, terminology, and regulatory obligations.
• ·       Demonstrated leadership, ability, and initiative.
• ·       Well-demonstrated written and verbal communication skills.
• ·       Prior application of continuous improvement techniques and principles.
• ·       Familiar with PM@Siemens, Project Management Professional (PMP)®, or other Project Management methodology and terminology.
• ·       Familiarity of OSHA Law and Regulations and the Code of Federal Regulations CFR-49
• ·       Setting you apart from others would be a bachelor’s degree in mechanical or electrical engineering.

Why you'll love working for Siemens!

• Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!
• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
• We are front-runners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
• Solve the world's most significant problems – Be part of exciting and innovative projects.
• Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
• Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Siemens offers a variety of health and wellness benefits to employees.  Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html.  The base salary range for this position in Chicago IL is $134,400-$181,300 or in Charlotte NC is $122,100-$164,800 and the annual incentive target is 10% of the base salary. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.

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