Field Service Manager - NorCal

Salary :

$110,000 - 130,000 yearly

Company : Sunstrong Management

Job Type : Full Time

San Jose, Ca

Job Description - Field Service Manager - NorCal

SunStrong Management, an independent, full service asset management and servicing company for the renewable energy industry and one of the largest residential solar asset managers in the U.S is seeking a Field Service Manager in Northern California.

Field Service Manager Responsibilities

Manages team of field technicians, field service supervisors, and foremen to execute an operational plan to complete all system warranty repairs and service requests within service levels and cost.
Create and execute strategies to achieve service level targets for system repairs by coordinating materials, inventory, fleet vehicles, technicians, and maintenance requirements.
Leads coordination of field activities to service the systems, either by internal resources or partner technicians
Recommend and champion product and service trainings to improve regional performance.
Accountable for work order KPIs; response time, resource allotment, duration, and first visit resolution.
Communicates opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets.
Manages inventory for designated region with focus on maintaining sufficient inventory to balance reduce costs and reduce truck rolls
Responsible for development and management of service order completion strategy to reduce costs, reduce service visits, reduce time to closure, and increase customer satisfaction.
Improves customer satisfaction with field service as measured by customer surveys

Minimum Requirements

High School Diploma (or GED)
Electrical Training
5 years’ related experience
Experience with direct reports
Current, valid Driver’s license with acceptable Motor Vehicle Report

Preferred Qualifications

Bachelor’s Degree in related discipline, or equivalent combination of education and experience
Working knowledge of Salesforce.com
Extensive customer service skills
Bilingual – English and Spanish

Additional Knowledge, Skills and Abilities

Strong problem-solving skills
Computer and Computer program skills such as Microsoft Office - Excel, Word, and Outlook
Strong home construction or residential electric knowledge
Strong written communication skills to communicate with all levels of management
Detail oriented with the ability to multi-task
Excellent judgment in customer relations and managing company resources
Ability to work as a team member and interact with other departments
Ability to work under pressure with strict time deadlines

Working Conditions

Remote position working in the field
10% estimated travel time; location varies with jobsite
Driving Required? Yes

Physical Requirements

Able to lift and carry up to 50 pounds; assistance may be provided for
oversized items
Able to sit, stand, walk, and drive for up to 8 hours at a time
Work postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above/below the shoulder

Benefits
SunStrong Management offers a generous employee reward package that includes:

Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k)
Competitive compensation
Company vehicle and corporate card provided

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

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Field Service Manager - NorCal

Job Description - Field Service Manager - NorCal

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