Field Service Manager - Professional Development Opportunities

Location

Westborough, MA

Company Overview

LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems.  Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets.  Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades.  The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.

LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation.  Our diverse and growing team enjoys competitive salaries, generous benefits, including 100% employer sponsored medical, dental and vision insurance, and flexible working hours.

For more information about LGESVT, please visit www.lgensol-vt.com. 

Position Overview

You will be responsible for providing preventative and corrective maintenance services on the Battery Energy Storage Systems according to the requirements of Service Agreements in the region of your responsibility. You will be responsible for personnel management, customer satisfaction, cost control and acceptable fleet availability performance.

Primary Responsibilities

• Manage the Field Service Engineer and Technicians to meet the obligations of each Service Agreement with respect to preventative maintenance, corrective maintenance, warranty administration, performance assurances and other services.
• Continuously improve profitability through efficiency gains.
• Minimize Liquidated Damages risks.

• Meet regularly with key customers to ensure satisfaction.
• Escalate customer issues through collaboration with other teams.
• Engage with third party service providers as needed.
• Collaborate with Service Engineering on training, procedures, and escalations.
• Provide internal and external reporting on technical and financial reporting.

Key Knowledge, Skills and Abilities

Required:

• Expert personnel management skills.
• Good presentation creation and delivery skills
• Fundamental knowledge of electrical test and measurement equipment.
• Mechanical and electrical troubleshooting skills with the ability to read and interpret schematics and drawings in relation to physical systems.
• Ability to interface well with customers and team members in a cross-functional environment.
• Experience with troubleshooting hardware and software.
• Excellent written and verbal communication skills.
• Working knowledge TCP/IP networking background, especially routing and communications protocols.
• Experience with computer network operating systems.
• Experience using Office tools Excel, PowerPoint, Word, Teams.

Desired (Not Required):

• Working knowledge of communications protocols such as CAN, Modbus, TC/PIP, DNP3.
• Familiarity with complex controls systems, Real-Time Operating Systems.