Field Service Manager - San Francisco

The client is seeking a dynamic Field Service Manager to lead our dedicated team of Digital Service Specialists. In this role, you will oversee the servicing and support of Canons hardware and software technology-based solutions, ensuring our innovative customers continue to thrive. If you are a natural-born leader with a passion for delivering exceptional service and support, this position is for you.

Company Culture and Environment

Working there means being part of a pioneering technology company that values innovation and teamwork. We foster a dynamic environment where service excellence is a priority, and every team member is empowered to contribute their unique skills and insights.

Career Growth and Development Opportunities

In this role, you will have the opportunity to select, hire, and train new technical representatives, allowing you to shape the future of our team. Continuous education on new technology in an evolving industry is also a key focus, ensuring you and your team remain at the forefront of advancements in our field.

Detailed Benefits and Perks

• Competitive compensation package.
• Opportunities for training and professional development.
• Collaborative and supportive work environment.
• Access to cutting-edge technology and tools.

Compensation and Benefits

• Competitive salary based on experience.
• Comprehensive health benefits.
• Opportunities for career advancement.
• Supportive work culture focused on team development.

Why you should apply for this position today

As a Field Service Manager offers a unique opportunity to lead a talented team in delivering outstanding service. You will play a critical role in supporting cutting-edge technology solutions and fostering a culture of excellence.

Skills

• Strong leadership and team development skills.
• Excellent time management and communication abilities.
• In-depth knowledge of hardware, software, and document management solutions.
• Familiarity with networking, connectivity, and troubleshooting in a business environment.
• Proficient in Microsoft Office, Oracle, Lotus Notes, and internet-based platforms.

Responsibilities

• Oversee a team that services and supports business system products and services within a designated territory.
• Select, hire, train, and develop current and new technical representatives.
• Address and resolve customer issues promptly to achieve total customer satisfaction.
• Manage the warehousing process related to merchandise and inventory.
• Develop and educate the team on new technology in the industry.

Qualifications

• Bachelors degree in a relevant field or equivalent experience.
• At least 7 years of related experience, including management of two or more full-time employees.
• Service management experience in the technology industry.
• Hands-on field technical experience with digital and electromechanical technology.
• Proven ability to lead, coach, and develop technical teams.

Education Requirements

• Bachelors degree in a relevant field or equivalent experience required.

Education Requirements Credential Category

• Bachelors degree or equivalent experience.

Experience Requirements

• Minimum of 7 years of related experience in service management within the technology sector.
• Hands-on field service experience with digital and electromechanical systems.

Why work in San Francisco, CA

San Francisco is a vibrant city known for its rich culture, innovation, and diverse job opportunities. Living and working here means being part of a thriving tech hub that offers an engaging lifestyle with access to stunning landscapes, world-renowned cuisine, and a strong community of professionals dedicated to making an impact.

Required Knowledge, Skills, and Abilities: (Companies ATS Questions):

1. Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.

2. Do you have hands-on field service experience with digital and electromechanical systems.

3. Do you have strong understanding of hardware, software, and document management solutions.

4. Do you have familiarity with networking, connectivity, and troubleshooting in a business environment.

5. Are you comfortable using tools like Microsoft Office, Oracle, Lotus Notes, and general internet-based platforms.

6. Do you have proven ability to lead, coach, and develop technical teams (2+ full-time employees).

7. Do you have experience in hiring, training, and performance management.

8. Do you have a strong background in customer service and issue resolution in a tech-driven environment.

9. Are you skilled at balancing operational efficiency with customer satisfaction.

10. Are you capable of managing service logistics such as parts inventory, dispatching, and warehousing.

11. Must be a US Citizen or Green Card holder.